Principal Program Manager, Instructor Engagement

Udemy
United States, Texas, Austin
May 13, 2025
About us At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page. Hybrid work Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Turkiye, and other US locations. Our robust hybrid work model spans San Francisco, Austin, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires three days per week in the office at the nearest hub. Learn more about us on our company page. About the Role: Udemy is seeking a seasoned program manager with strong operational experience to oversee our VIPs within the Instructor Partner Program. Situated within the Instructor & Content Strategy Department, this vital position is key to Udemy's ongoing success. The primary goal is to deepen and retain relationships with Udemy's most valued instructors-our VIPs-leveraging their insights to inform company strategy and drive their loyalty and engagement with the business. In this role, you will adapt and implement the strategies and tactics of the Instructor Loyalty Team-including events, communications, marketing opportunities, and milestone recognition-to deliver impactful engagement and program management services that bolster VIP instructor loyalty. You will ensure that these services encourage VIPs to engage in partnership activities that offer industry, product, and policy insights, evangelize our business, and enhance learner experiences. Furthermore, you will represent and advocate for the VIP perspective to our Product teams, ensuring that the roadmap features initiatives with the highest impact on the success of instructors, learners, organizations, and Udemy. This full-time position is in Dublin and requires 2 days per week in the office. Key Responsibilities: Oversee and engage a portfolio of 40+ Global VIP Instructor Partners, including significant interaction with Leadership and Executive teams, and teams that manage our top organizational customers. Expand the Instructor Partner Program strategy to deepen engagement with Udemy's most valuable instructors through communications, events, marketing opportunities, product beta testing, and other initiatives that strengthen their loyalty and impact on the business. Continually improve Udemy's ability to track, analyze, and report on VIP loyalty goals and progress. Coordinate closely with the Instructor Partner Program Lead to deliver key messaging to, and gather strategic insights from, VIP instructors. Represent the VIP instructor perspective internally and lead or support product initiatives impacting the broader audience of Instructor Partner Program members. About You: You have 6+ years of experience in partner or customer facing program management. You have a proven track record of building and scaling program management and operational initiatives. You are adept at communicating with and managing Leadership and Executive expectations. You thrive in ambiguous and fast-changing environments and can remain flexible and goal oriented. You are organized, a self-starter, and effective at managing multiple projects simultaneously. You are a team player with exceptional communication skills, able to interact with internal and external stakeholders from diverse backgrounds. You are a structured, analytical thinker who enjoys finding creative solutions to problems. Bonus Points For: Experience with Salesforce CRM Strong analytical and reporting skills Proficiency in SQL We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy: We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it. Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend. Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success. We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs? At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. Information regarding data privacy is available within the Udemy Careers Privacy Notice.