Talent Engagement Specialist (TES)- Omaha

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

The Talent Engagement Specialist ensures smooth client experience, communication, and information by assisting with front desk operations, answering client case management questions, and completing case management appointments as part of the coverage team. This position is a blend of case management and front desk support to bridge communication for clients when ongoing case managers are unavailable. The role will conduct client follow-ups, support clients in the career center, and assist with case management engagement initiatives. This includes tracking customer engagement, performing administrative tasks, coordinating communication with case managers, and providing coverage support for case management. The specialist plays a vital role in fostering client engagement and supporting programmatic goals.

* Greet clients and manage activity flow within the Career Center.

* Support front desk operations by directing inquiries, understanding case management policies to answer questions, managing customer flow, and scheduling client appointments.

* Conduct client follow-up via phone, text, and email within 24 hours of initial contact to ensure engagement and resolve inquiries.

* Assist the Case Manager Team by providing consistent and comprehensive case management, including answering client case questions and providing coverage for case management appointments.

* Document all client contacts and activities in case notes and ensure that follow up communication is provided to assigned case managers.

* Work collaboratively with job search facilitator team to provide support and one on one assistance to clients utilizing job search tools and technology in the career center.

* Assist with data gathering for reports using computer systems, printed reports, or other available resources.

* Uphold a friendly, professional, and welcoming environment for all customers and stakeholders.

* Perform other duties assigned based on programmatic needs.

Qualifications

- Ability to maintain flexibility as needs of contract or contractor require

- A working knowledge of MS Office

- Two years of experience in career advisement and development, case management, customer service, or similar role assisting individuals

- Ability to prioritize tasks and document visits and contacts

- Demonstrated telephone, computer, and strong written and verbal communication skills

-Type a minimum of 35 WPM

- Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives

- Professional understanding of a vast array of occupations and career paths

- Associate degree from an accredited college or university in education, social services, human services and/or communications preferred and/or 2 yrs relevant experience in human service, people helping, customer service-related fields

Prefer:

- Bachelor's degree from an accredited college or university in education, social services, communications and/or 2 yrs relevant experience in human service, people helping, customer service-related fields

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.