New 
Service Manager/ Dispatcher
 PT Holdings LLC | |
 United States, Connecticut, Windsor | |
| 460 Hayden Station Road (Show on map) | |
 May 14, 2025 | |
|
Description
Position at A-Tech Commercial Parts and Service
Dispatcher/Service Manager
Position Summary:
Are you ready to be an integral part of our team? We're seeking aDispatcher / Service Managerto be the backbone of our branch, focusing on dispatching and managing the day of our growing technician team.
Open Office and a team-oriented type environment:
Hours are M-F 8:00 am-4:30 pm Starting pay: $27-$30 based on experience.
Essential Functions:
Logistics Pro:
Manage service operations, ensuring efficiency and quality. Oversee dispatching and scheduling of service personnel. Monitor and optimize response times to customer requests.
Task Maestro:
Create work orders, disseminate parts to technicians
, communicate with customers.
Office Maven:
Proficiency with Microsoft office is a must as well as integration with 3rd Party/Manufacturer Service Portals.
Customer Champion:
Communicate effectively with customers and resolve service-related inquiries. Collaborate with internal teams to enhance service delivery.
Safety Advocate:
Prioritize safety and follow our accident prevention procedures.
Adaptable Dynamo:
Embrace growth in your role and be open to new opportunities assigned by the Branch Manager.
Responsibilities of the Position:
Team Player:
This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer:
Your actions can impact people, finances, and our organization's reputation.
Minimum Qualifications:
Experience Insight:
Preferred two years of education and/or experience in a related field, such as dispatcher or operations, especially in a fast-paced environment. Strong organizational and multitasking skills.
Exceptional Communicator:
Strong customer service, communication, and problem-solving skills.
Clean Slate:
Successful completion of a pre-employment drug screen and criminal background check.Must be 18 years or older.
Self-Motivated and Organized:
Excel at working independently with minimal supervision.
Tech-Savvy
: Proficient in operating computers and office equipment.
Physical Demands:
Office Oasis:
Primarily, work in a typical office environment.
Occasional Lifting:
Light lifting of office equipment, supplies, and boxes may be needed.
Balanced Posture:
A mix of sitting, walking, and standing throughout your day.
Ready to unlock your potential as aDispatcher/Service Manager? Join our team, where your dedication and skills make all the difference. About A-Tech
A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at:
Kitchen Equipment Repair | A-Tech | Connecticut (atechcps.com)
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
A-Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A-Techis a division of Unlimited Service Group, "All Unique, All United." | |