Senior Enterprise Quality Analyst

Title: Senior Enterprise Quality Analyst

Location: Taylor, TX

Work Schedule: 1st Shift

Shift Timing (Day/ Evening/ Night): Day

Duration: 9 Months Contract, Hybrid

Job Summary:

• Using Lean Six Sigma methodologies, this position will collaborate with cross-functional teams to identify inefficiencies, streamline workflows, and implement impactful, sustainable solutions.
• This position will champion continuous improvement initiatives, foster a culture of operational excellence, and ensure that improvements are aligned with business goals.
• This position will use a data driven approach to track process effectiveness, efficiency, and generate metrics for continuous quality improvements.
• This position will collaborate cross-functionally to implement best practices, standardize processes, and minimize risks with a continuous improvement mindset.

Roles and Responsibilities:

• Understands and applies principles, theories and concepts related to the profession and Client's culture.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Impact is generally limited to specific assignments or projects.
• May respond to inquiries and/or provide assistance and/or guidance to lower level workers.

Additional roles and responsibilities:

• Level Senior - Above +
• Identifies, develops, and leads initiatives to optimize processes using industry standard process improvement methodologies.
• Assesses current processes and identifies opportunities for improvements of operational and deliver quality.
• Partners with teams across the organization to implement data driven solutions, track progress, and recommend improvements.
• Leads efforts related to process improvements, ensuring smooth transitions and stakeholder engagement.
• Minimize potential risks in process changes and optimization initiatives, develops mitigation strategies, and actively manages risk during implementation
• Collaborates with leadership and key stakeholders to ensure initiatives align with organizational priorities and deliver measurable results.
• Tracks process effectiveness metrics and adjust process to optimize outcome for continuous quality improvements
• Designs, develops, and maintains process workflows and process procedures.
• Designs, develops, maintains, and reports IT related metrics.

Required Experience:

• Requires minimum 5 years job related work experience in excess of degree requirement.
• Requires minimum 5 years Process development, improvements, and tracking.
• Requires minimum 3 years' experience in Quality Assurance and Change Management.
• Requires minimum 3 years' experience in continuous improvement initiatives.
• Prefer experience in MS Power BI.
• Prefer experience in JIRA.
• Prefer experience in ServiceNow.

Required Education:

• Bachelor's Degree: Computer Science, MIS, Business Administration or related discipline (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required.

Certifications:

• Lean six sigma (preferred).
• ITILv4 (preferred)
• ISTQB (preferred).