Consumer Servicing Manager

Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a Consumer Servicing Manager that will be responsible for the functions of loan boarding, loan maintenance, loan payment processing, escrow processing, credit reporting and insurance tracking for consumer loan servicing. This includes all loans originated thru Direct loan platforms (COLA & online loan applications), Indirect Lending (Dealer paper and Route One), maintenance via Numara, CSS and Service Now and payment processing from IP exceptions. The manager maintains balancing of loan clearing for consumer lending and is responsible for all daily funding of Direct/Indirect consumer loans. This position will work with a variety of areas from fulfillment, documentation, consumer collections and Client Care.

Key Accountabilities

Directly manage Consumer Servicing Specialists, Flood Specialist and Credit Bureau Specialists by developing key skills, motivating, counseling, and providing directions for them.
• Manages day-to-day operations for loan boarding, maintenance, payment processing, escrow/flood tracking and credit bureau reporting for consumer lending
• In-depth knowledge of all processes and procedures for consumer servicing functions
• Strong knowledge base in regulatory requirements in FCRA, SCRA, Flood, RESPA
• Review daily reconcilement accounts to ensure outstanding items are cleared in timely fashion
• Work collaboratively with internal partners including: Application Support, Accounting, Compliance and IT to ensure daily activities are functioning and opportunities to identify process improvements and efficiencies

Key Competencies for Position

People Leadership

• Develops talent and successors for key positions.
• Empowers associates to stretch beyond what they thought they could do.
• Encourages new ideas and positively leads initiatives.
• Anticipates potential obstacles/objections and incorporates when developing ideas, solutions, approach.

Makes Decision & Solves Problems:

• Identifies, evaluates, and owns problems and opportunities along with possible solutions through effective collaboration.
• Collaborates and seeks to identify what caused the issue by comparing data from different sources within Old National to draw conclusions.
• Connects work to the broader goals (i.e. Team, line of business) and communicates team members' role in contributing to Old National's strategy and goals.

Strategy In Action

• Identifies immediate, near-term opportunities required for business impact while exploring multiple viewpoints to generate and implement new ideas improving performance.
• Inspires others to personally contribute to the organization's success for the long term.

Promotes Change:

• Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions.
• Proactively recognizes a need and takes accountability for implementing an improvement and/or change.
• Drives changes by encouraging the team to think creatively and act differently to enhance client, community and shareholder value.

Execution Leadership:

• Communicates goals, tracks progress against key goals/metrics.
• Selects the right tasks to delegate and identifies the right associate(s) to delegate to
• Gives, receives, and asks for feedback to monitor implementation of key initiatives and their impact.
• Makes sound decisions without guidance required; decisions are defensible and well thought-out.
• Looks beyond the requirements of his/her own job to offer suggestions for improvements in the department and/or company.

Qualifications and Education Requirements

• Minimum of 3+ years' experience in loan servicing
• 1-2 years management experience demonstrating the ability to lead a team preferred.
• Excellent attention to detail and ability to multi-task.
• Intermediate to Expert skills with Excel and ability to utilize formulas to determine investor outages/differences.
• Strong analytical and resolution skills
• Must be able to solve problems independently and work under strict time constraints while working efficiently to meet daily deadlines.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.

Join our team!