Tram Driver - Alcatraz Cruises

Salary: $25.73 / hour

Hornblower is seeking a Tram Driver for our Alcatraz operation in San Francisco.

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity:

The driver is directly responsible for using the TRAM efficiently and safely on Alcatraz Island. This includes friendly and professional service to visitors, proper maintenance of the TRAM, and expert driving to provide comfort and minimize hazards. The tram driver also manages the boarding lines and all crowd control responsibilities at the Alcatraz dock.

Essential Duties & Responsibilities:

• Drive tram safely, according to driving guidelines outlined by NPS Standard Operating Procedures
• Prepare SEAT for daily operations prior to beginning of the shift
• Assure that all daily maintenance and safety checks are performed and logged, reporting all maintenance requirements to Supervisor, within specified time frame
• Actively monitor and maintain a safe environment for visitors riding the tram and de -boarding
• Maintain, within safety guidelines, SEAT arrival and departure schedules
• Advise visitors, as necessary, of site safety
• Strictly follow driving guidelines outlines in the National Park Service SOP
• Manage the boarding and offloads of departures and arrivals; assure that boats depart in a timely manner
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  Complete all training courses deemed appropriate to SEAT Driver job

  
  
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  Be thoroughly familiar with NPS emergency procedures and respond should an emergency arise.

  
  
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  Monitor and maintain a safe environment for riders and visitors walking on roadways.

  
  
• Other duties as assigned

Requirements & Qualifications:

• Must have a valid, state-issued Driver's License
• Must have clean driving record
• Preemployment Background - must be cleared
• Must have 2 years customer service experience
• TWIC required
• Must demonstrate good driving skills
• Must have excellent verbal and written communication skills, including conflict resolution skills
• Knowledge of another language in addition to English is preferred
• This position conducts random drug screenings
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 8:20 am or end as late as 10:00 pm. Shifts are 8 hours.

About Us:

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EQUAL OPPORTUNITY EMPLOYER:

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law. The Company participates in the E-Verify program in certain locations.