Technical Support Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:
Technical Support Specialist
Location:
Quincy, IL

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Reporting to the Product Support Manager, this position is responsible for providing post sales Parts Identification support on Gardner Denver, Champion, and DV Systems products.

Responsibilities:

• Navigate appropriate systems to identify Part Numbers and Documentation on current production and legacy products
  
  
• Knowledge Article management execution to improve technician effectiveness with faster access to solutions and knowledge base such as part number reference sheets to ensure field personnel have access to latest updates and data
  
  
• Pro-active approach to resolving customer issues, taking responsibility to lead as required driving corrective actions and following through to conclusion.
  
  
• Participate in New Product Development projects to review customer documentation
  
  
• Requires direct customer contact, needs to be confident, courteous and professional in all situations.
  
  
• Load repetitive quality and reliability issues into the Quality & Reliability Management System (QRMS).
  
  
• Create standard work practice documents to support task repeatability and load in team business operating system (BOS)
  
  
• Research and clear order blocks
  
  

Requirements:

• 5+ years' experience in technical work environment.
  
  

Core Competencies:

• Effective communication skills, both written and verbal.
  
  
• Strong interpersonal skills, with ability to influence others at different levels
  
  
• Planning and organizational skills with effective timely follow up.
  
  
• Ability to read and interpret technical data/specifications/drawings
  
  

Preferences:

• Associate's Degree
  
  
• Experience and ability to work effectively acting on own initiative with minimal supervision requirement.
  
  
• Self-motivation and ability to make and defend complex decisions.
  
  
• MS Office skills - proficiency in PowerPoint, Excel and Word essential
  
  
• Knowledge of SAP, Oracle, Salesforce and Windchill preferred.
  
  
• Strong mechanical aptitude as demonstrated in experience with servicing air compressors, positive displacement blowers, or related mechanical/electrical equipment
  
  

Travel & Work Arrangements/Requirements

None

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.