Desktop Technical Support (onsite)

Desktop Technical Support

Location: Addison - Texas, USA (onsite)

About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Roles and Responsibilities:

* The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.

* Technical knowledge of desktop operating systems and software applications

* Experience providing deskside support to end-users in a corporate environment

* Excellent communication and customer service skills

* Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices

* Familiarity with remote access to tools and techniques

* Experience working with Active Directory and other directory services

* Ability to manage multiple priorities and work effectively under pressure

* Willingness to work flexible hours, including evenings and weekends, as required.

* Level 2 onsite or remote support for complex customer issues and requests

* Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution.

* Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job

Mandatory Skills

* Active Directory

* Windows 10, Windows 11 & Macintosh OS

* Intune / SCCM Tool

* Beyond Trust + Logme In tools etc.

* Printers & Peripherals

* Virtual Machines (Citrix / Azure Virtual Desktop)

* Ticketing Tool Remedy / SNOW

Salary and Other Compensation:

The annual salary for this position depends on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Medical/Dental/Vision/Life Insurance.

* Paid holidays plus Paid Time Off.

* 401(k) plan and contributions.

* Long-term/Short-term Disability.

* Paid Parental Leave.

* Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Disclaimer! The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.