Principal Change Management Specialist

Essential Functions

• Develops change management strategies for programs and projects and leads the change management efforts for various initiatives.
• Works effectively with program and project team members to support efforts in managing projects by identifying risks and challenges, working with leadership, managers, and employees to mitigate risks, identify change barriers and devise strategies to overcome the barriers.
• Responsible for planning, developing, and implementing change management deliverables including overall change plan, communication plan, and integration with training plans.
• Creates deliverables in support of change management strategies and oversees the execution of deliverables in line with project plans.
• Analyzes process implications and impacts of change and works with process managers, project managers and key stakeholders to ensure impacts are identified and transition plans are created.
• Ensures appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results.
• Ensures alignment of change plan with overall project plan and with other changes impacting the same groups.
• Develops internal relationships with sponsors, business leads, program managers change champions and others impacted by the change to facilitate change effectively.
• Monitors stakeholder behaviors and resistance to change during post implementation and identifies strategies to reinforce adoption.
• Creates and implements change plans to build commitment by thoroughly conducting stakeholder and impact analyses and identifying strategies and resources needed to execute change.
• Employs proven methodologies and best practices to ensure consistent and repeatable change management approach is embedded in program(s) and projects.
• Works with key stakeholders to identify change barriers and devise strategies to overcome challenges and maintains effective relationships with stakeholders.

Job Complexities & Impact

• Uses skills as a seasoned, experienced professional with extensive knowledge base of industry practices and established policies and procedures
• Exercises wide latitude in determining objectives and approaches to critical assignments

Supervision Received or Extended

• Typically, no formal responsibility for the supervision of others but provides functional advice or training to less experienced team members
• Errors will have significant business and financial impact
• Works independently with supervisory consultation
• Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units

Knowledge and Skills/Technology Used

• Mastery of Change Management Methodologies, Design Thinking, Agile, Lean and DevOps Principles.
• Basic fluency in a wide array of mixed-method research methodologies.
• Familiarity with personas, stakeholder mapping, impact analyses, road-mapping and other user experience methodologies.
• Good interpersonal, organizational, time management, negotiation, and collaboration skills.
• Ability to communicate effectively at all levels.

Typical Education

• BS Degree or equivalent work experience

Typical Range of Experience

• Typically have 10+ years of directly related experience

License or Certification

• PROSCI or CCMP Certification preferred

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.