Warranty Coordinator

JOB SUMMARY

Price and manage post-construction warranty. These construction jobs will be installed by a Construction profit center and the warranty will be managed by the Building Services profit center.

DUTIES & ESSENTIAL JOB FUNCTIONS

* Manage warranty budgets and forecasting (Warranty Manager?)

* Manage warranty data to ensure detailed records and insights for trends

* Customer development and retention (Warranty Manager?)

* Manage warranty team scheduling and supervision of technicians (Coordinator)

* Investigate claims and manage costs associated

* Vendor and Supplier management

* Safety awareness, training of both self and team members

* Ability to identify the difference between an installation issue and a design issue.

* Ability to identify the scope of services outside of warranty responsibility and request reimbursement.

QUALIFICATIONS

REQUIRED

* High school diploma or GED

PREFERRED

* Mechanical engineering degree or equivalent

* Co-op or intern experience in this field

* Construction or mechanical service experience

KNOWLEDGE, SKILLS, AND ABILITIES

* Detail-oriented with the ability to multitask

* Strong desire to provide excellent customer service

* Strong analytical skills and ability to interpret data to drive decision making

* Excellent communication skills and interpersonal skills

* Servant leader

* High sense of urgency under pressure

* Highly motivated to achieve

* Good mechanical aptitude

* Must be a self-starter, with the ability to work well as part of a team and independently

* Exceptional organizational and time-management abilities.

* Ability to take on additional responsibilities as needed, as well as determine and manage priorities with minimal guidance

* Must possess and maintain an exceptional work ethic, uphold company values, and demand the highest standard of conduct from self and others

* Must project a professional and polished image that inspires confidence and trust

* Must have PC experience in Windows environment, including a working knowledge of spreadsheets, e-mail, and Web-enabled applications

Moving Safety Forward, our initiative to continuously improve our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers, and business associates that empowers them all to do their jobs safely. McKenney's is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identification. McKenney's is a smoke-free and drug-free workplace.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney's is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney's is a smoke-free and drug-free workplace.