IT Support Analyst

Job Description

IT Support Analyst - Help Desk

212 W 2nd St, Winona, MN 55987

HEADD

Full-time Shift(s): MON TUE WED THU FRI 6:00am - 2:00pm

OVERVIEW:

Working as Full-time IT Support Analyst, you will act as the initial support contact for internal staff regarding reported problems or issues with computers and related technologies. You will help troubleshoot issues with computer hardware and software or escalate the issue to another team for resolution. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse customer base. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES:

The duties and responsibilities of this position include, but are not limited to:

o Supporting hardware and software for Fastenal employees in all departments

o Handling incoming calls, emails, self-service Help Desk tickets, incidents and requests

o Detailing accurate information in the incident or requests forms

o Collaborating with colleagues and leadership to provide prompt and accurate customer service

o Resolving and escalating Help Desk incidents and requests

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

oExcellent written and oral communication skills

oProficient using Microsoft Office Suite

oHighly motivated, self directed and customer service oriented

oDemonstrate strong organization, planning, prioritizing abilities and attention to detail

oLearn and perform multiple tasks in a fast paced environment

oWork independently as well as in a team environment

o Demonstrate our core values of ambition, innovation, integrity and teamwork

oPass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS:

o Possess technical support related work experience

o Possess or working toward a degree in Information Technology or related field

o Demonstrate knowledge of computer-related equipment with interest in technology

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

FULL-TIME BENEFITS:

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.

COMPENSATION:

The pay range for this position is $35,000 - 45,000.