Remote Service Coordinator

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPI's. Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed.

How you will do it:

• Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls.
• Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.
• Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
• Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
• Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
• Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report.
• Additional duties as assigned.

What we look for:

• 3- 5 years customer service experience
• Minimum 2 years SRC experience
• Ability to multi-task working in a fast paced environment
• Excellent written and communication skills
• Use of SEDU/Oracle field cloud systems preferred
• High School Diploma or equivalent required

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.