BILINGUAL CUSTOMER SVCS COORD

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Position Summary

The Bilingual Customer Service Coordinator reports to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator (CSC) will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues.

Critical to t his position is the ability to understand and navigate healtchare technology databases in order to make appropriate decisions regarding claims, patient records, and provide data, and/or financial determinations. The CSC must posses the ability to analyze customer accounts accordingly and provide an accurate explanation of account balances billed to patient. This position requires the ability to evaluate and secure appropriate financial resources to maximize reimbursement to Health System. The CSC must have knowledge of billing and collection guidelines related to all third-party regulations as well as Johns Hopkins Medicine Managed Care contracts. This position requires patient, family, employer, and insurance contact; therefore, excellent telephone and customer service skills are required.

The CSC works as a team member and positively accepts change throughout the Health System while establishing relationships at all facilities and be familiar with each institution's computer environment and payer contracts as needed.

The Bilingual CSC will communicate with non-English speaking patients to assure accurate communication, understanding and comprehension related to care coordination.

Location: Remote

Hours: Days M-F

Requirements

Education: High school diploma or equivalent

Knowledge:

• Adequate math skills.
• Knowledge of the Maryland reimbursement and regularoty environment so as to ensure complaince with State regulations regarding patient and insurance billing issues.
• Some knowledge of medical terminology, in addition to ICD-9 and CPT codes.
• Knowledge of the Johns Hopkins Health System ofr other Healthcare related policies and procedures, preferred.
• Work requires excellent customer responsiveness.
• Knowledge of billing, collection and telecommunications software.

Skills:

Intermediate Microsoft Office.

Excellent verbal and written communicaiton skills in order to interact with all levels of customers both internally and externally.

Handling of member and/or provider calls which includes answer and documenting call into the Customer Service Call Tracking System.

Ability to handle sensitive and confidential information with patience and professional demeanor

Knowledge of phone monitoring and staff scheduling

Ability to understand, interpret, evaluate and resolve complex Customer Service issues with minimal supervision.

Required Licensure/Certification, etc.:

Candidate must successfully pass the required deisgnated language assessment prior to job offer. New employees must complete all required training within 30 days of hire.

Work Experience:

1+ years of call center experience in a healthcare setting.

Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.