MD of Operations

POSITION SUMMARY:
The Managing Director Operations is accountable for the total performance of all field operations units within the region. This includes, but is not limited to; achieving both revenue and profit plans, maintaining and improving team-member morale, retention and productivity. In conjunction with the East/West VP of Operations, this position will establish strategic direction and be accountable for consistent operational execution throughout their assigned regional geography.

This position requires candidate to domicile in Minneapolis, MN

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Accountable for the revenue and profit performance of all store operations within the region
• Insure that all locations within the region deliver a superior final product that meets or exceeds customer expectations
• Embodiment of the "Purple Promise" within the region "to make every FedEx Office experience outstanding"
• In conjunction with the Real Estate Team, accountable for the strategic market planning and site analysis review of all current and future real estate sites
• Responsible for delivering a consistent operational image, implementing national initiatives and producing a quality product in accordance with the guidelines found in the FedEx Office Operations Manual
• Provide support to and prioritize relationship with all strategic business partners within other departments. To include, but not limited to: Human Resources, Commercial Sales, Security, Real Estate, Marketing, Operations Support, Finance/Accounting, and Legal
• Plans and implements technology initiatives
• Works with Region HR Director to strategically hire, develop, train, retain, and continuously improve the performance of the Operations Team in the region
• Actively involved and visible leader within all top accounts in the region.
• Accountable for the implementation and strict adherence to the FedEx Office Company Vision, Mission, Norms and Values both personally and throughout the region
• Responsible for top-notch regional execution for all aspects of the FedEx Shipping business.
• Insure all team-members and locations throughout the region represent the FedEx Brand appropriately
• Provide a safe, secure, and hospitable workplace that affords all team-members a chance to voice their thoughts and feelings with impunity
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree or equivalent experience
• Advanced degree preferred
• 8+ years of multi-unit operations management experience
• Established business to business sales experience
• Proven leadership and management skill in both building and the integration of cross-functional teams
• Must have proven P&L experience and comprehensive understanding of complex financial indices

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: This position requires candidate to domicile in Minneapolis, MN area.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

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