Technical Services Admin - PCC

• Assists the Configuration Manager and Supervisors with the management of the project database queue for all incoming projects. This includes Configuration and Value Added Services (VAS).
  
  
  
  • Assists with the assigning of estimated time commitment (ETC) for projects.
  • Provides ETC’s to Corp Service Team.
  • Works with Corp Services team to release, move and hold orders.
  • Works directly with Corp Services on the progress of all projects in configuration lab.
  • Monitors stock levels in the lab.
  • Works with the team leads to ensure proper stock is being brought into the lab.
  • Tracks and assists with the resolution of technical difficulties and facilitates the communications with parties outside the Configuration department regarding these difficulties.
  
  
  
  
• Handles various administrative duties for the Director in support of departmental operations.
  
  
  
  • Provides updated daily, weekly and monthly reports to the Director and associated managers and supervisors.
  • Assists the Director in documenting projects using tools such as Word and PowerPoint.
  • Reviews the departmental email boxes to ensure all requests are being answered/replied to in a timely manner.
  • Assists the Refurbishment team on stock requests and project tracking.
  
  
  
  
• Utilizes measures and metrics to recommend process improvements within Client Services.
• Maintains current knowledge of the products and services offered to Connection workers.
• Contributes to the design and implementation of measurements that define the throughput and quality of the team's work products.
• Develops, uses, validates and enhances standard operating procedures with an eye toward enabling self-help, self-service and automation.
• Authors, uses and monitors the effectiveness of knowledge articles that enhance incident resolution and problem management.
• Performs all other duties or special projects as assigned.

Degree Requirement: High School or equivalency.

• Intermediate to advanced level knowledge of the following skills:
  
  
  
  • Extensive knowledge of Microsoft Office products.
  • Strong Knowledge of corporate technology tools such as JD Edwards, PSN, Call Tracker.
  • Knowledge of the configuration lab software CSC.
  • Knowledge of report generation tools.
  
  
  
  
• Attention to detail in composing, keying, and proofing professional business materials.
• Ability to assist with project scheduling and understanding lab workflow.
• Strong understanding of and working knowledge of the value-added technology industry.
• Adaptable with ability to switch tasks based on shifting priorities.
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
• Detail oriented with item-by-item focus with ability to proofread for accuracy.
• Interpersonal skills with ability to work well with all levels of the organization.
• Quick study with ability to master a situation or learn new things with minimum direction or training.
• A strong work ethic for continued improvement and technical education/knowledge.
• An ability to deal with high pressure projects and deadlines.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."