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Senior Customer Solutions Architect - CTJ - Poly

Microsoft
remote work
United States, Texas, Irving
7000 State Highway 161 (Show on map)
May 14, 2025
OverviewThe FastTrack teamis looking for a Senior Customer Solutions Architect that specializes in helping U.S. Federal enterprise customers deploy the Microsoft 365 suite aligned by three solution areas: Secure Remote Work to improve productivity Security and Compliance Modern Management In partnership with the Microsoft field sales and services teams (Customer Success Unit, Specialist Team Unit, Account Team Unit, Sales Excellence & Operations and Services), this role helps customers transform their business and information technology (IT) environments through enablementand usage of Microsoft 365. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesEngage and develop relationships with select Microsoft enterprise customersto ensure they get the full value of their Microsoft 365 investment. Provide technical deployment guidance and best practices, design their deploymentand upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans. Ensure FastTrack scale resources and partners deliver that plan with the customer and resolve any escalations or delays. Serve as the chief deployment coordinator, demonstratingboth technical and project governance capabilities. Identifycustomer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment. Engage with customer business and technical leaders. Coordinate with the customer account teams andpartners. Deliver briefings on relevant technical solutions and strategies.