Lead Client Systems Engineer

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation's leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

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The Lead Client Systems Engineer provides strategic leadership for the deployment, maintenance, and continuous optimization of Epic's client-side infrastructure. This role ensures the stability, performance, and security of Epic Hyperspace, enterprise printing, and third-party integrations across all clinical and operational environments. The Lead Engineer sets technical standards, drives best practices, and leads initiatives to enhance system reliability and user experience. In addition to delivering hands-on technical expertise and advanced troubleshooting, this role is responsible for mentoring and developing team members to build a high-performing, collaborative team. The Lead Engineer also oversees the design and implementation of custom programming and proprietary system integrations, creating solutions that align with organizational goals and protect the health system's intellectual property. This position requires the ability to independently identify and fulfill responsibilities with minimal oversight, especially on critical matters. The role frequently involves exercising discretion and independent judgment, evaluating different options, and making informed decisions. The position is expected to effectively prioritize tasks, manage time efficiently, and ensure deadlines are consistently met.

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Required qualifications:

Bachelor's degree in information technology, Computer Science, Healthcare Informatics, or a related field.
1. Five (5) or more years of experience working with Epic EHR systems in a technical capacity.
2. Epic certification(s) in one or more modules (e.g., Epic Bridges, EpicCare, Hyperspace, etc.).
3. Experience supporting Epic client systems in a healthcare IT environment.
4. Strong knowledge of Windows-based client environments and Epic Hyperspace deployment methodologies.
5. Familiarity with Citrix, VMware, SCCM, and other application delivery technologies.
6. Understanding of networking, security, and Active Directory policies as they relate to Epic systems.
7. Excellent troubleshooting skills and ability to work in a fast-paced environment.
8. Understands hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment.
9. Open to travelling up to 50% of the time.

Preferred qualifications:

1. Epic Client Systems Administrator (ECSA) certification or relevant Epic certifications.
2. Experience with automation tools for Epic client deployments and updates.
3. Knowledge of scripting (PowerShell, Batch, or VBScript) for system administration.