Records and Enrollment Services Specialist

Monday - Friday, 8:00AM - 5:00PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The Office of the University Registrar ( OUR) serves several key duties as set from the Faculty Code of University Government:

1) OUR serves as the keeper of the academic records of all students registered in the University and issues official transcripts and reports of such records; 2) conducts the registration of all students in the University; 3) prepares and publishes the class and examination schedules; and 4) administers the faculty regulations relating to the removal of academic deficiencies incurred in this University and to compliance with probation and readmission requirements.

To fulfill these duties the office has following core service areas for and on behalf of the university community, including students, alumni, administration, faculty, staff, and other constituents.

- Classroom Scheduling
- Curriculum/Student Information System Academic Structure
- Degree Audit/Graduation
- Records and Enrollment
- Student Data/Reporting
- Training, Provisioning and Documentation
- FERPA/Regulatory Compliance Oversight

The Records and Enrollment Services Specialist position is part of a team that focuses on the analysis, maintenance, and correction of student records and data. The position provides customer service to a wide range of audiences, including faculty, staff, students, and third parties through answering phone calls, responding to emails, and processing various documents including transcription requests and enrollment transactions. The position assists in communicating university policies and procedures as they pertain to student records and enrollment services. This position collaborates with partners across campus in various related activities in areas of grading, new student orientation, and current and retroactive enrollments. The position also works on special projects as assigned.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Must have customer service experience and the ability to multi-task and meet deadlines. Excellent attention to detail and a willingness to learn are key to success in this position. Candidates should also have strong communications skills, organizational skills, and the ability to problem-solve and apply policies and procedures to resolve complex situations.

Experience working with the public in a university setting is preferred. Experience updating student records in a Student Information System such as PeopleSoft within a higher education setting is preferred.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.