JHSCS PATIENT SERVICES SUPERVISOR

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Join a fantastic global healthcare organization!

Employee and Dependent Tuition Assistance

Career growth and development

Affordable and comprehensive benefits package

Position Summary:

The ASC Patient Services Supervisor leads and develops their team (Patient Service Coordinators, OR Schedulers, and other entry-level staff) to ensure efficient, high-quality patient care. This role provides leadership, guidance, and supervision, leveraging demonstrated proficiency in the team's responsibilities. Key functions include participating in hiring, training, competency assessment, and performance evaluation; collaborating with nursing leadership and the Administrator on workflows, patient safety, and patient experience; assuming management responsibilities in the Administrator's absence; and managing office/front desk supplies via SAP. The Supervisor also provides crucial backup support for front desk operations (check-in/registration) and the OR Scheduler.

Shift: Days, Full Time (40 hours), Monday to Friday, 6:30 a.m. - 3:00 p.m.

Work Location: Green Spring Ambulatory Surgery Centers, Lutherville, MD 21093, and White Marsh Ambulatory Surgery Center, Nottingham, MD 21236.

Education: An associate's degree and OR 7 years of directly related experience in lieu of a degree.

Work Experience: Minimum three years in a clinic or hospital setting; prior supervisory experience preferred.

Requirements:

• Understanding of ASC, physician office, and/or clinical operations, including appointment scheduling and registration, where appropriate
• Knowledge of third-party insurance and accountable/managed care concepts
• Knowledge of physician billing, hospital billing, and regulatory requirements is preferred
• Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP
• Expense reimbursement
• Payroll approval and submission
• Office supply ordering (and thus tracking of office supplies)
• Processing check requests (for vendors that do not direct bill to Hopkins A/P)
• Participate in the re-authorization of procedures as necessary
• Excellent interpersonal communication skills
• Strong customer service focus for patients/family and providers in the clinic.
• Demonstrates initiative and leadership qualities
• Mature judgment and a high level of motivation and professionalism
• Analytical ability to evaluate practice metrics and make recommendations to improve operating procedures
• Ability to prioritize and pursue multiple tasks in tandem
• Ability to represent the clinic effectively at institutional-level meetings and with outside entities
• Financial skills are necessary to manage budgets and appropriately control expenses

Salary Range: Minimum $23.96/hour - Maximum $39.57/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.