Associate Director Operations

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Associate Director Operations to join our shared services team.

Primary Responsibilities:

Program Development and Strategy:

• Implement comprehensive programming strategies aligned with organizational objectives
• Identify trends and audience needs to develop relevant and engaging content or projects
• Work with Director to innovate new programs or improve existing ones to maximize impact and efficiency within the field

Project Management:

• Oversee the planning, scheduling, and execution of programs or projects from start to finish
• Ensure that all programs are delivered on time, within scope, and on budget
• Monitor progress, performance, and success metrics for all programs
• Report out to Director regarding program strategies in response to feedback, performance data, or changing organizational goals
• Assist teams in developing daily cadence (backlog reviews, WIP reviews, PIM meetings, cadence calendar, etc.)
• Assist teams with challenges around capacity (sourcing additional resources -subcontractors, internal)

Team Leadership and Collaboration:

• Liaise and mentor the project managers, Ops managers, field coordinators and other staff
• Foster a collaborative environment, working closely with other departments (e.g., sales, finance, operations) to align efforts
• Provide leadership and motivation to the operations/project management team to achieve high performance

Stakeholder Engagement:

• Liaise with key stakeholders, such as Regional Managers, OPS manager, Project managers to ensure goals align with broader organizational needs
• Present strategies, updates, and performance reports to Director of Operations. *Assist in training development programs (tech training, new OPS managers, new PM's)

Quality Assurance and Compliance:

• Ensure that programs meet high standards of quality, consistency, and compliance with relevant regulations or guidelines
• Liaise with Director and assist with monitoring industry trends and best practices to ensure programming remains current and competitive
• Conduct program evaluations to identify areas of improvement and implement necessary changes (training, recommendations, etc.) within field operations
• Track KPI's, Identify low performing markets/teams, assist in building plans to drive betterment, report out on progress of underperforming teams to leadership

Basic Qualifications:

• High school diploma
• 7 to 10 year related experience
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
• Able to read and interpret financial statements
• Experience forecasting and budgeting
• Experience in relationship and client management
• Strategic thinker, experience problem solving and driving results
• Able to redirect and pivot based on changes in client needs
• Experience with change management
• Experience operating in a risk management and compliance environment
• Able to multi-task and work under tight deadlines
• Excellent time management and organizational skills
• Experience leading and developing a team

Preferred Qualifications:

• Bachelor's degree in business management, personnel management, project management or related

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.