Dock Attendant - Statue Cruises

Salary $23/HR

Hornblower is seeking a Dock Attendant for our Statue City Cruises operation in Jersey City, New Jersey.

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity:

The Dock Attendant works under the supervision of the Dock Supervisor. Dock Attendant works in coordination with the marine crew to ensure the safety of passengers boarding/de-boarding at the dock. Dock Attendant provide passengers with safe, secure, and hospitable guest service at all times.

Essential Duties & Responsibilities:

• Assists guests and answers questions in regards to Ferry Schedule, The Statue of Liberty, Ellis Island or other local attractions.
• Handling lines thrown from the vessels to the dock.
• Assisting Vessel Crew with pulling the gangway on and off each vessel.
• Assisting guests on and off the vessel.
• Properly inform guests how to safely board and disembark the gangway/vessel .
• Follow instructions from the vessel crew and dock supervisors.
• Fill out Island passenger log sheets, when applicable.
• Additional job duties as assigned.

Requirements & Qualifications:

• Preference given to those who have maritime and customer service experience.
• Outstanding guest service personality is a must.
• Ability to interact with individuals at all levels in a pleasant and professional manner.
• Ability to work well under pressure and handle emergency response
• We are a quality hospitality organization that serves the public year round. Working weekends and holidays may be required.
• Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this position. Crewmembers with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

About Us:

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

The Company participates in the E-Verify program in certain locations.