Community Outreach Specialist

Johns Hopkins University
mileage reimbursement
United States, Maryland, Baltimore
May 23, 2025
The Johns Hopkins University Guiding an Improved Dementia Experience (GUIDE) program, funded by the Centers for Medicare and Medicaid Services (CMS), is seeking a dedicated and proactive *Community Outreach Coordinator. This individual will support persons with dementia and their caregivers in navigating resources, health care services, and social supports, focusing on culturally competent, person-centered care. The Community Outreach Coordinator will utilize standardized protocols to assist in assessments and care planning and facilitate education and connection to community-based services while contributing to the national evaluation of this multi-year dementia care model. This position will report to the Program Manager for the GUIDE Program and will work closely with an interdisciplinary care team. Specific Duties and Responsibilities* Manage a caseload of program participants, using project registries to ensure consistent care coordination. Administer questionnaires and protocol-based assessments of care needs and social determinants of health. Use protocols to help develop and support a care plan agreed upon by the interdisciplinary team. Assist patients and caregivers with community resource linkage. Maintain up-to-date knowledge of community resources and service availability. Provide dementia education, caregiver support, and symptom management coaching under the supervision and guidance of the interdisciplinary care team. Serve as a trusted liaison between patients, families, health care providers, and community resources. Maintain regular contact with patients and families per CMS and internal program protocols. Document all client interactions accurately and timely manner within the electronic health record and other tracking systems. (Epic and Craniometrix software) Participate in weekly interdisciplinary team meetings. Engage in ongoing job training and development, including required initial and continuing education on dementia care. Travel to patient homes and community-based sites as required. Assist with collecting questionnaires required by CMS for initial and annual patient alignment. Adhere to all HIPAA, CMS, and JHU policies regarding privacy, documentation, and safety. Special Knowledge, Skills, and Abilities Strong organizational skills with attention to detail and follow-through. Ability to work independently and manage multiple priorities. Excellent interpersonal communication skills and ability to build trust with diverse populations. Ability to work with computer software (e.g., Microsoft Excel, Outlook, Teams), general computer and communications skills, including telecommunications (e.g., Zoom meetings). Knowledge of or capacity to quickly gain comfort with EPIC (the JH EMR); care navigation software programs (Craniometrix), and other software programs as needed. Capacity to adapt to evolving clinical protocols. Commitment to working from a culturally humble, person-centered care model. Flexibility, patience, and problem-solving skills are required when working with multi-system environments. Minimum Qualifications High School Diploma or graduation equivalent. Two years related experience. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Associate's or Bachelor's dDgree in a relevant field. Completion of Maryland State Community Health Worker certification within 13 months of hire (training support provided). Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula. Reliable transportation (employer coverage of mileage reimbursement following FLSA and at the Federally determined rate). Experience supporting older adults, caregivers, or individuals living with dementia. Experience with case management or patient navigation. Lived experience caring for individuals with chronic illness or dementia. Residency or strong familiarity with the local Maryland counties served. Classified Title: Community Outreach Specialist Role/Level/Range: ACRO37.5/02/CC Starting Salary Range: $15.70 - $26.25 HRLY ($43,680 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday -Friday 8:30am- 5:00pm FLSA Status:Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Psy General Psychiatry Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.