INFORMATION SYSTEMS ANALYST 3-05272025- 68182

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DIVISION OF TENNCARE, MANAGED CARE OVERSIGHT, DAVIDSON COUNTY

WORKING TITLE: Information System Analyst

Minimum Monthly Salary $4,517/month

TennCare compensation is equitable and will be based on education and experience for a qualified candidate in accordance with Department of Human Resources (DOHR) policy. This position requires a background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Qualifications

Overview

Responsibilities

Estimating the Quantifiable Characteristics of Products, Events, or Information:

1. Assists in creation of estimates for medium sized projects or system modifications.
2. Estimates development time for a work unit, task or project.
3. Estimates costs, timeline, and resources for a given task.
4. Establishes and documents the cost effectiveness of an approved system.

1. Analyzes data gathered in trouble shooting activities, evaluate the results and choose a solution.
2. Researches and develops processing efficiency to maximize processing performance of an application or a system.
3. Verifies that project goals and objectives are met on a timely basis and within budget.
4. Identifies and plan project tasks, task dependencies or interrelationships.
5. Schedules completion dates for tasks.
6. Compares current system processes with proposed system changes in order to determine the potential impact on other systems and business operations.
7. Reviews the proposed system changes with stakeholders to ensure that the project goals are consistent with user and legal requirements.
8. Advises management of options that are available to develop or modify an existing system or purchase and modify a commercially available system.
9. Reviews commercially available software or hardware in order to determine whether available products may accomplish system requirements.

1. Communicates effectively with outside vendors representing the state in a professional manner.
2. Maintains a communication plan and execute the plan to keep customers informed of status, timelines, expectations, etc. for all IT projects and events.
3. Discusses current system operations, proposed system requirements and user needs with stake holders.
4. Discusses with stakeholders how interfaces will operate, how input forms and output reports will appear and function, and the details of the security plan to ensure that user requirements and established guidelines are met.
5. Communicates with vendors about user requirements for a proposed system in order to obtain an estimate of time and cost required to purchase software or hardware product.

1. Assures that proposed system requirements meet customer needs.
2. Conducts post implementation audit by evaluating system or changes to determine that all objectives are met.
3. Uses collected data points to test changes.
4. Defines discrepancies or costs and benefits between the actual operation of the system and the system as it was originally proposed.
5. Develops systems analysis packages; defines user and system requirements for a proposed system.
6. Compiles figures about the storage capacity of the system, number of hardware devices to be used, types of software packages available, and other systems requirements which enable a committee of systems personnel to evaluate the products and services of a vendor.

1. Develops specific performance goals that meet the organization mission and goals.
2. Prioritizes and organize work.
3. Assists in itemizing manpower requirements, processing costs, equipment, and all other known costs associated with the projects.

1. Communicates effectively by keeping supervisor informed of issues affecting performance.
2. Assists in writing project proposals for presentation to management.
3. Communicates on a regular basis with coworkers/team to share knowledge.
4. Communicates effectively in written form, by email, by phone or in person.

1. Observes and document system response time, paperwork reduction, and other system performance for system changes.
2. Assures that an implemented system is functioning properly in its daily operation.
3. Collects information about the impact of changes in federal, state or departmental policy.
4. Serves on a committee of system personnel which evaluates vendor proposals for a proposed system.
5. Works with others to clarify user system requirements for vendors.

1. Develops systems analysis packages.
2. Prepares structured models of proposed systems or system modifications.
3. Develops and maintain installation instructions for various hardware and software solutions for the agency.
4. Creates and maintain user manuals for proper use of software applications.
5. Creates test scripts for software and applications adhering to testing requirements of the project.
6. Maintains knowledge base of issue resolution to be used by IT peers to help solve problems.
7. Develops and maintain training materials for software projects.
8. Compiles and prepares program documentation which may include test plans.

1. Prepares data flow diagrams and process specifications which illustrate functional and business processes.
2. Creates a data dictionary for system projects and enhancements as needed.
3. Writes test plans based on information gathered.
4. Documents the operation of the current and proposed systems, user needs, and the resources available for the project.
5. Assists in creating or maintaining documentation detailing established standards and procedures for information systems division staff.

1. Identifies and designs application efficiencies in coding and in operations.
2. Solves technical problems by researching new or innovative ways to develop an application and/or data structure.
3. Draws graphical diagrams to describe data flow and relationships and the manual and automated business processes of the system.
4. Assists in the preparation of feasibility studies and project proposals.

1. Defines information to be displayed on forms, screens and reports.
2. Gathers information to create test cases for unit and system test plans.
3. Reviews and become familiar with the state's technology acceptable-use policy.
4. Examines system specifications, input/output reports, existing equipment, security protocols, and system interfaces to understand how the current system operates.
5. Acquires information about daily requirements of an organization of a filing system for records maintenance.
6. Compiles figures from existing documentation which enables a committee of systems personnel to evaluate the products and services of a vendor.

1. Identifies data elements, variables, tables, databases to be used to create system requirements.
2. Assists in reviewing the processes, operations, and capabilities of the existing system and proposed system as documented within the systems analysis package.

1. Takes requirements and builds databases or minor program elements.
2. Prepares feasibility studies and project proposals.

1. Uses computer systems to enter data, utilize email and office productivity tools.

Competencies (KSA's)

Competencies:

1. Functional/Technical Competency
2. Problem Solving
3. Written Communications
4. Listening
5. Customer Focus
6. Technical Learning
7. Process Management
8. Drive for Results
9. Creativity

1. Advanced Knowledge of Computers
2. Advanced Knowledge Technology

1. Systems Analysis
2. Systems Evaluation
3. Active Listening
4. Critical Thinking
5. Writing
6. Complex Problem Solving
7. Operations Analysis
8. Technology Design
9. Active Learning
10. Speaking
11. Quality Control Analysis
12. Judgment and Decision Making
13. Time Management
14. Troubleshooting

1. Oral and Written Comprehension
2. Oral and Written Expression
3. Deductive and Inductive Reasoning

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine
4. Printer
5. Copy Machine
6. Scanner
7. Mobile Devices
8. Projector/AV Equipment