REGULATORY BOARD ADMINISTRATION DIRECTOR 2 - 68185

Executive Service

Who we are and what we do:

The Regulatory Board Division is responsible for licensing and regulating more than 320,000 professionals in Tennessee. We provide service through the initial licensure and renewal process and work directly in the field to conduct inspections and investigations, ensuring support and safety for our licensees and the public.

How you make a difference in this role:

The Regulatory Board Administrator Director 2 is responsible for overseeing the administrative and supervisory functions of the investigations and field enforcement unit within the Department of Commerce and Insurance. This role involves managing a large team, ensuring compliance with regulations, and facilitating effective communication between the boards and the public. The director will guide subordinates in handling complaints, investigations, inspections, and maintaining accurate records, while also developing strategies to enhance organizational efficiency.

Key Responsibilities:

Administering annual inspections within the timeframe designated by Division leadership for the Motor Vehicle Commission, Cosmetology and Barber Board, Scrap Metal Program, Athletic Commission events, and other programs assigned. Monitoring submissions of inspection reports and issuances of Notice of Violations as needed in accordance with the Standard Operating Procedure set forth by the Division. Establishing inspection goals and ensuring that special assignment inspections are completed in accordance with the identified requirements. Managing and supervising the daily operations and staff of Field Enforcement and Investigations team. Working with the Administration Section to support annual Customer Focused Government goals and Division goals in the Department's strategic plan. Monitoring staff performance and providing timely feedback concerning performance of assigned job duties. Conferring with the legal counsel, Centralized Complaints program, and Division leadership to ensure timely processing of complaints requiring investigation in accordance with the complaint handling Standard of Operations Administering enforcement activities, including investigations, complaints, and hearings.

Minimum Qualifications:

Bachelor's Degree and five years of progressively responsible administrative, regulatory, or field enforcement and investigations experience is preferred. Strong oral and written communication skills, interpersonal and team building skills, and ability to balance multiple priorities is essential for success in the role. Previous management experience is strongly preferred.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.