Configuration Management Database Administrator

KEMET, a YAGEO Group company, is seeking a highly motivated and detail-oriented individual to serve as a CMDB Administrator. This role is critical in managing and maintaining the Configuration Management Database Administrator (CMDB) to ensure the accuracy, integrity, and reliability of configuration data. Responsibilities include working with infrastructure teams on credentials for hardware, creating new schedules, and reviewing and resolving discovery errors. This role also partners closely with IT ServiceNow process owners and all other IT process owners. The ideal candidate will have in-depth knowledge of the ServiceNow platform, including its navigation, functionality, and out-of-box behavior

Responsibilities include but are not limited to:

• Maintain the CMDB by ensuring all configuration items (CIs) are accurately identified, documented, and updated.
• Implement and enforce CMDB policies, processes, and procedures to maintain data integrity and consistency.
• Perform data normalization and standardization to improve CMDB data.
• Configure and customize the CMDB modules, including CI classes, attributes, relationships, and workflows, to align with organizational needs and industry best practices.
• Control CI information, ensure upstream/ downstream relationships are built connecting CIs to Application/Technical Services and validate the relationships.
• Configure, maintain, and support ServiceNow Discovery and MID servers

Qualifications:

• 3+ years of experience in an IT Asset & Configuration Management capacity and Service Mapping
• 3+ years of experience with ServiceNow integrations (Rest API design, web services, database integrations)
• 3+ years of experience in administering and configuring the ServiceNow CMDB, including CI classes, attributes, relationships, and workflows.
• Familiarity with ITIL best practices and processes, particularly in configuration management.
• Demonstrated ability to assess environments, conduct gap analysis, recommend improvements, develop, and implement best practices, processes, and methodologies.
• Excellent problem-solving skills with a detail-oriented approach to data analysis and reconciliation.
• Advanced knowledge MS Office tools, particularly Excel, PowerPoint, and Visio
• Strong attention to detail
• Ability to work in a dynamic environment, independently and within teams.
• Strong written and verbal communication skills

Education and Licensing:

• Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
• ITIL v3/v4 Foundation certification a plus
• ServiceNow System Administrator Certification a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

YAGEO does not discriminate on the basis of race, color, age, sex, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, protected veteran status, protected genetic information, marital status or any other characteristic protected by applicable federal, state or local law, in making employment decisions including but not limited to hiring, wages, promotions, rewards, and access to training. Qualified applicants and workers shall be provided with reasonable accommodation for disability and religious practices.