Donor Relations Coordinator

Job Family Group:

Department/Office:

Time Type:

Compensation:

Please note, starting salaries are based on factors including internal equity, relevant experience, and education.

Exemption Status:

Job Description:

• Assists with management of Trinity's consecutive giving program, Trinity True, including the tracking of donors, recognition items, and annual engagements. Assists with planning and coordination of the Trinity True area at Alumni Weekend, including ordering items needed. Coordinates annual mailings to these donors.

• Coordinates with Annual Giving to develop and manage broad-based or program-based stewardship communications such as impact reports, eNewsletters, video messages, progress reports or updates, among others.

• Coordinates stewardship of the Trinity University Associates, Parent Associates, and Business Affiliates, including sending welcome packets and tracking on provided benefits, stewardship mailings, and ordering and tracking of recognition items.

• Manages the gift acknowledgement and honor/memorial notification process including the writing and tracking of presidential acknowledgement letters.

• Manages donor behavior-based acknowledgement, stewardship, recognition and engagement such as that for first-time donors, recaptured donors, etc.

• Prepares general recognition and engagement materials for Trinity donors and prospects including: the mailing of articles, announcements, birthday cards, awards, etc. and assists in the stewardship of Trinity's Class Partners.

• Communicates information to donors in response to specific inquiries.

• Maintains accurate donor information in database, logs communications, and ensures data supports stewardship strategy.

• Participates in the execution of special events, by managing the registration process including set-up and RSVPs, offering logistical support, and staffing events as needed. Responsible for selection of and ordering of event related donor gifts and collateral materials for stewardship events.

• Prepares recognition materials and communications for constituent birthdays, milestones, achievements, holiday celebrations and more.

ADDITIONAL DUTIES

• Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience and integrity to provide professional leadership during emergencies.

• Complies with all Trinity University policies and guidelines.

• Performs other duties as required.

EDUCATION

Required:

• Bachelor's degree from an accredited institution.

EXPERIENCE

Required:

• One year of experience in donor relations, stewardship and/or annual giving programs at a nonprofit organization including higher education institutions.

Preferred:

• Three years of experience in donor relations, with preference for those with experience in higher education and development.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Enthusiastic commitment to building relationships with donors.

• Ability to handle all activities and highly confidential information with patience, discretion, tact, and an eye for detail.

• Ability to be self-motivated and detail oriented.

• Possess excellent writing, research, editorial and problem-solving skills, including the ability to plan, organize and effectively present ideas and concepts.

• Ability to handle multiple tasks, meet deadlines, and work both independently and as a collaborative member of the department.

• Computer literate with knowledge & ability with word processing equipment and familiarity with data entry and retrieval.

• Working knowledge of Microsoft Word and Excel.

• Ability to accurately type.

• Ability to communicate effectively in English with sound knowledge of spelling, punctuation & grammar.

• Ability to manage priorities and meet deadlines.

Preferred:

• Personal integrity, credibility, maturity and work ethic.

• Strong interpersonal skills.

• Ability to work non-traditional business hours.

• Excellent written and verbal communications, analytical and organizational skills.