Senior Business Systems Analyst - ServiceNow

What is the opportunity?

Opportunity to take on a senior BSA role responsible for analysis and testing activities on medium to large size projects. The role demonstrates advanced knowledge and ability to complete automated and manual testing on the ServiceNow platform. Will also be responsible for execution of all aspects of requirements delivery from the elicitation, analysis, and documentation of requirements to the creation and execution of test cases to ensure requirements are met.

What will you do?

• Develop functional system test cases and support test case documentation that has full coverage of the critical requirements.

• Coordinate and execute actual QA tests while tracking results and any end-to-end issues and communicating status/outcome to stakeholders and/or project leaders.

• Support UAT and PIV activities including planning, defect triage, and root-cause analysis for requirements-related issues.

• Lead/direct the software test automation effort by developing formal test cases and implementing automated testing solutions where applicable.

• Apply advanced analysis techniques and documentation to ensure relationship between scope, detailed requirements, and testing through to implementation is covered.

• Manage risks, assumptions, and constraints for requirements, and communicate to appropriate parties.

• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and testing sign-off.

• Support the development of end-user analysis and testing documentation and training to maintain consistency of standards and adherence to enterprise requirements methodology within the team.

What do you need to succeed?

Must have:

• Relevant college, university, or post-graduate degree in Computer Science or Business Analysis.

• Minimum 5 years ServiceNow Platform experience as a BSA or QA.

• Experience with ITIL best practices and procedures.

• Experience with QA software tools for defect management, regression, performance, and automated testing.

• Experience in requirements planning and prioritization including stakeholder analysis and effort estimation, requirements elicitation techniques such as Document analysis, Interviews, Facilitated Workshops, Observation, Prototyping, Focus groups, Surveys.

• Proven experience with various project delivery methodologies such as Waterfall, Iterative and/or Agile.

Nice to have:

• Certified Business Analysis Professional (CBAP) or Project Management Institute -Professional in Business Analysis Certification (PMI - PBA)

• ServiceNow System Administrator Certification.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

The expected salary range for this particular position is $80,000-$135,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC's high-performance culture.
- Enables collective achievement of our strategic goals.
- Generates sustainable shareholder returns and above market shareholder value.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.