Director of Workforce Solutions (Full-Time)

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the leadership of the Dean Community Educational and Strategic Engagement, provides strategic direction and leadership in the long-term planning and daily operations of the Workforce Solutions department. Creates and establishes partnerships that increases service and revenue opportunities; manages a sales force and achieves revenue goals; builds presence of the MATC's services in the business community; develops effective sales and marketing initiatives and collaborates with economic development organizations that addresses workforce needs and talent development of the region. Work requires the use of independent judgment, working from broad institutional and divisional policies and general objectives.

Strategic Visioning: Through an entrepreneurship business model, provides vision, leadership and direction for the Workforce Solutions department activities that includes providing customized training, technical assistance and professional development for credit-and non-credit classes; and ensures that annual program revenue targets are achieved.
Identifying Markets: Establishes and maintains a focus on business development activities that have the most potential to meet area workforce needs, provide revenue to the college and enhance the college's position in the business community as a valued training partner.
Developing Effective Partnershipswith business, industry, and community organizations and non- profits in the identification of training needs, including conducting quantitative and qualitative assessments, developing customized workforce solutions, and aligning work with key metrics (e.g., revenue, profit/loss ratios, sector ratios, number of trainees, etc.).
Collaborating with staff and academic leaders to identify and market to industry trends and works in partnership with college marketing and communications to market Workforce Solutions' services.
Accounting Management: Develops and manages structured account management processes focused on building
long-term relationships and uses strategies to generate higher and sustained sales from net new existing
customers.
Budgeting & Fiscal Responsibility: Prepares and manages the annual budget for the department based on college budget guidelines and assumptions. Sets the strategic vision for the operational budget based on established and approved strategic goals and objectives.
Training and Facilitating: Collaborates with the Vice Provost, Deans, Associate Deans, and faculty to identify and assign faculty for training assignments for contracts to deliver customized and professional development training.
Developing Curriculum: Partners with the Vice Provost, Deans, Associate Deans and faculty and/or external partners to develop new training curriculum for non-credit offerings.
Registration & Scheduling Management: Partner with the Registrar's office to enroll the participants into the Workforce Solutions training sections. Coordinates with finance and class scheduling to create contracts and schedule closed contract sections.
Workforce Advancement Training (WAT): Grant Management and Administration: Identifies and assists in the preparation and administration of WAT grants and occasionally local, state, or federal grant applications. Provides support for initiatives of the college that may affect the operation of the college, (e.g., outcomes- based funding procedures, grant activities, WTCS mandates, Higher Learning Commission (HLC) activities).
Data-Driven Decision Making and Continuous Improvement: Leverages data analytics to drive informed decision-making and fosters continuous improvement within the area of responsibility. Analyzes key performance indicators (KPIs) and relevant metrics to gain actionable insights and monitors performance measures aligned with organizational goals. Utilities data to inform strategic and operational decisions. Applies continuous improvement methodologies (e.g., Plan-Do-Study-Act) based on data analysis promoting a data- driven culture and enhancing team data literacy.
Committee Participation and System Engagement: Participates in cross-functional committees and advisory boards. Organizes, reviews, and debriefs meetings among stakeholders.
Cross Functional Relationships and Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with staff, faculty, administrators, outside agencies, and students. Works collaboratively with team members, other Deans, and colleagues, to achieve college objectives and provide a high level of service to students and employees by developing and sustaining effective working relationships and partnerships. Maintains high standards of professionalism within a matrix environment.
Leadership and Supervision: Develops and manages high performing teams with highly skilled and motivated staff focused on the delivery of quality and value-added services, and allocates cross-functional responsibilities and work processes. Responsibilities include hiring, training, coaching/mentoring, performance management, and progressive discipline as needed for departments supervised.
Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state, federal, and accreditation standards/requirements, and all MATC policies and procedures.

MINIMUM Required Education & Experience: Must have all of the following

• Bachelor's degree with an emphasis in Administration, Business, Training, Adult Education or a related field

• At least five (5) years of experience in the field of workforce education and/or instructional management including supervision and oversight/management of teams.

Preferred Education & Experience: In addition to the minimums listed above.

• A master's degree in a related field. Over three (3) years in supervisory and/or administrative responsibilities including managing teams.

• Specialty Skills: Experienced change agent with a strong background in strategic planning and implementation; demonstrated abilities to develop and support a high performance sales and support team. Active network of business contacts and potential customers.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong understanding of academic administration, vocational, technical and adult education.

• Knowledge of economic development, current and projected job market trends, collaborative partnerships and training programs.

• Knowledge and ability to work in an entrepreneurial/business environment with experience generating sales, conducting market research, analyzing approach to market segmentation, producing financial forecasts, devising business plans and go-to-market strategies.

• Knowledge of computer, CRM software (SalesForce) and management information systems.

• Knowledge of budgeting and financial management practices.

• Ability to open new territory, generating new accounts and managing multiple projects in a fast-paced environment.

• Ability to attend networking events and trade shows.

• Demonstrated abilities in administration, supervision and team leadership; and in motivating, evaluating staff, and actively supporting their professional development.

• Ability to collaborate with faculty and industry partners to evaluate and develop non-credit and credit-based programs.

• Ability to manage state and federal workforce development grant programs and follow grant guidelines and policies.

• Ability to communicate effectively through both oral and written means.

• Ability to establish and maintain effective work relationships with peers, students, staff, representatives of outside agencies, educational institutions, and the public.

• Experience in creating contractual agreements including policies and practices.

• Knowledge of access, equity and opportunity issues in higher education and working with culturally diverse populations.

• Exceptional interpersonal and relationship-building skills to serve organizational goals with ability to inspire trust and camaraderie in employees, colleagues, and the community.

• Proven success in leading without direct authority and understanding of a matrixed management environment.

• Demonstrated expertise in strategic leadership working with Boards of Directors and external leaders, and leading and collaborating with executive and staff teams.

• Comprehensive knowledge of strategic planning, data analysis and budgeting, including demonstrated experience with policy development and change management.

• Proficient with Google Suite and Microsoft Office including Excel, Word and PowerPoint and other necessary software.

• Adaptability to quickly adjust to new tasks or changes in priorities while managing multiple projects
  simultaneously without compromising quality or productivity.

CORE COMPETENCIES:
Business insight
Decision quality

Resourcefulness

Drives engagement

Drives results

Manages conflict

Develops talent
Builds effective teams
Demonstrates self-
awareness
Instills trust
Customer focus
Action oriented
Values differences
Self-development
Compassion
Balances stakeholders
Attracts top talent

• Sitting/Standing/Walking: 45% of time spent sitting, 40% of time spent standing, 15% of time walking

Start Date: This position supports the Workforce Development Division with an anticipated start date of late mid to late August 2025.

Job Parameters: This is a 1.0 FTE or 40 hours per work week, 100% IN-PERSON position. Hours are typically Monday through Friday during normal business hours. Flexibility is essential, as the role may require occasional evening, night, and weekend hours, as well as travel to other campuses. Office is based out of our Milwaukee Downtown Campus. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Salary Information: This is a exempt salaried position paid Salaries determination is based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the fully completed job application.

Application Materials: A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. This should include specific job positions held, duties performed, dates of employment, and any relevant licenses or certifications. Along with your completed application, please upload an up-to-date resume and cover letter.

Interviews: Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined. Candidates who are selected after the first interview will be invited to a second-round interview. Final interviews will be conducted in person at our Milwaukee Downtown Campus location.

EEO:
Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or emailjobs@matc.edu.