Mortgage Operations Representative

Transitions applications from sales to processing, ensuring a smooth handoff and exceptional member service. Processes initial loan documents by completing tasks associated with the loan, assigning files to processors, and coordinating member communications.

Essential Functions, Duties, and Responsibilities:

• Receives loan files, identifies needed services, and reviews included
• Reviews loan file documentation against requirements to ensure compliance. Requests missing items as needed from members or Mortgage Loan Originator.
• Orders, receives, and uploads services and documents.
• Responds to member communications via phone, email, and Customer Relationship Management (CRM) tool.
• Communicates with loan officers, processors, and members.
• Assigns loan files to mortgage workgroup personnel.
• Completes all changed circumstance redisclosures for rate lock and loan changes to ensure compliance

Qualifications:

• An Associate degree or equivalent combination of education and/or experience in a mortgage lending department.
• One-year financial institution experience

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers to operate standard office equipment such as a mouse, keyboard, telephone, copy machine, etc., talk, and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.