Assoc Network Ops Engineer

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The Associate Network Operations Engineer will perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. You will be responsible for initial triage, escalation, and resolution of network troubles. The Associate Network Operations Engineer will also be responsible for vendor engagement. Work to provide enterprise-wide Tiered support on converged distribution and access network elements and connections as needed. Under supervision provides support for services and other products.

WHAT OUR ASSOCIATE NETWORK OPERATIONS ENGINEERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Performs basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
• Identifies, notifies, and escalates network issues.
• Responds to network alarms with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
• Processes equipment return and analysis requests for failed hardware.
• Composes and sends outage notifications, alerting and informing a wide audience (including executives) of high-risk network events and major customer-impacting incidents.
• Acts as a technical escalation for the ESM NOC, CB Care, TTM, and Day of Job organizations.
• Responds to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
• Escalates customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform.
• Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.
• Works closely with engineering, field technicians, marketing and vendors to resolve service issues.
• Resolves network problems/faults; escalate as necessary to appropriate parties.
• Tracks and updates problems in the trouble ticketing system.
• Monitors traffic patterns to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
• Identifies alarm correlations and appropriate response actions for future automation.
• Performs other duties as requested by supervisor.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • One year (1+) Network troubleshooting and/or surveillance experience
• Education:
  
  • Associates or Bachelor's degree in Electronics/Technology or Sciences or industry certification or equivalent work experience.
• Technical Skills:
  
  • Knowledge of network operations
  • Ability to work with internal and external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned
  • Ability to troubleshoot and correlation event and alarms skills
  • Knowledge of topology, platforms, and protocols for IP, Voice, and Video networks
  • Knowledge of network operations tools and ticketing platforms
  • Demonstrate aptitude to triage and correlate event/alarms
• Skills and Abilities:
  
  • Ability to read, write, speak and understand English
  • Ability to work in a teamwork environment
• Work Environment:
  
  • Office environment
  • 24X7X365 Network Operations Environment
• Shift Requirements:
  • Sun - Wed, 9p - 7:30a

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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