New

Associate Manager, Risk

Meijer
parental leave
United States, Michigan, Grand Rapids
May 30, 2025
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! The Associate Manager, Risk is responsible for oversight of the risk management specialists, ensuring efficient and effective handling of general liability claims. This role involves supervising and supporting the team by providing guidance, training, and ensuring compliance with company policies and industry regulations. The Associate Manager, Risk will handle complex claims, assist in implementation of claims strategies, working to improve Meijer claims processes. What You'll be Doing: Lead, coach, train and develop a team of general liability risk management specialists Conduct regular coaching sessions and performance evaluations to identify opportunities for growth, recognize positive behaviors, and enhance team performance Foster and empower an inclusive team culture that prioritizes problem-solving and team member engagement Investigate and evaluate liability, indemnity damages, and claims settlements within authority limits. Negotiate and resolve matters as appropriate within settlement authority Ensure complete, timely, and accurate documentation and processing of all significant claims, holding risk management specialists accountable to providing required information to support their decisions Address escalated claim inquiries from risk management specialists, offering timely resolutions to improve customer experience and provide a positive outcome for both parties Provide guidance and direction to the team, establishing workload assignments for the risk management specialists Partner with the Sr. Manager, Risk for guidance on administration of complex and high-value claims Monitor and ensure compliance with company policies, procedures, and industry regulations Lead implementation of claims handling strategies to improve efficiency and effectiveness Conduct regular audits of claim files to ensure quality and accuracy Collaborate with legal department, reviewing claim details and reserve amounts and communicating status of major claims Collaborate with other departments such as retail operations, asset protection, and safety to resolve claims issues Complete or lead team to complete ad hoc projects Prepare and review with leader reports on claims activities and performance metrics of the team This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required What You Bring with You (Qualifications): Associate or Bachelor's degree in business, insurance, or a related field preferred Minimum of five (5) years experience in general liability claims handling Certification and/or licensure in the field of property, casualty, or general liability handling preferred At least one (1) year of previous supervisory or leadership experience required Strong knowledge of general liability insurance policies and regulations Flexibility in dealing with urgent requests, managing multiple priorities and various deadlines Effective communication and interpersonal skills Proficiency in claims management software and Microsoft Office Suite