Director of Cross-Border Operations (Mexico-USA)

Job Title: Director of Cross-Border Operations (Mexico-USA).

Job Location: Monterrey, Laredo,

Scope: the Director of Cross-Border Services will play a critical role to unify and develop the Mexico - USA cross border business growth under a single integrated strategy. This position requires a strategic leader responsible for formulating and executing a comprehensive commercial strategy, developing innovative solutions, and ensuring seamless operational execution in collaboration with stations in both the US and Mexico and regulatory compliance, while fostering a One Company mindset across both subsidiaries . The ideal candidate will possess extensive knowledge of the freight forwarding market, particularly in road freight, warehousing, distribution, and customs processes.

Key Responsibilities:

Strategic Development:

• Design and execute a unified cross-border strategy aligned with Mexico and USA leadership.
• Act as a neutral integrator, prioritizing the companys overall success over individual subsidiary goals.
• Identify market trends and opportunities to enhance service offerings and competitive positioning.
• Formulate and execute a comprehensive commercial strategy to drive sales and market penetration.
• Collaborate with the sales teams in both countries to establish and maintain a pipeline of prospective customers and contracts.
• Facilitate operational execution, through close coordination with operations Teams in both the USA and Mexico.
• Manage relationships with largest customers in order to deliver on Customer Promise, secure high STP and develop SoW.
• Report operational KPI's, financial impacts, and strategic recommendations to both Mexico and USA leadership teams.

Market Knowledge and Business Development:

• Maintain a deep understanding of the cross-border logistics landscape, including regulatory requirements, customs processes, and market dynamics.
• Leverage market insights to inform decision-making and strategic planning.
• Drive business development initiatives to expand the customer base and increase revenue.
• Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

P&L Management:

• Oversee the profit and loss (P&L) for cross-border services, ensuring that financial targets are met or exceeded.
• Develop and manage the annual budget, monitoring financial performance and taking corrective actions as needed to achieve fiscal goals.

Operational Excellence:

• Coordinate operational execution across various stations in both Mexico and the US, ensuring alignment with strategic goals and customer requirements, in alignment with their respective leadership.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality within cross-border services.
• Establish key performance indicators (KPIs) to measure the success of cross-border services and report on performance regularly.

Reporting Structure:

Dual reporting line:

• DGF CEO Mexico
• DGF CEO USA

Collaborative governance model ensuring transparency and balance.

Skills / Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in cross-border logistics, freight forwarding, with a strong focus on road freight, warehousing, distribution, and customs.
• Proven success managing operational between Mexico and the USA.
• Proven track record in business development and sales within the logistics industry.
• Strong analytical skills with the ability to develop and implement data-driven strategies.
• Excellent interpersonal and communication skills, with the ability to influence and manage relationships at all levels.
• Ability to work collaboratively in a matrix organization and manage cross-functional teams.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) and logistics management software.
• Ability to speak both English and Spanish fluently.
• Direct knowledge and experience in the USA-Mexico cross-border business (dynamics, services, decision making...).
• Willingness to travel as required (up to 40% of the time).