ServiceNow Developer/Architect

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate opening for Sr leveled ServiceNow Developer/Architect to assist in the technical solution and development / implementation of applications leveraging the modules and customization as necessary to ensure the required business outcomes are delivered ServiceNow modules and Custom App to migrate legacy applications ServiceNow platform. As a ServiceNow SME the successful candidate will have demonstrated experience working the analysis, design, engineering, development and implementation of software projects within the custom ServiceNow enterprise application suite, as well as, have the ability to create implementation or integration approaches for applications and components. This work is on-site in Rosslyn VA.

Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Customize ServiceNow applications and facilitate roll-out of new applications and modules and configure Application UI and Configure Workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Collaborate with stakeholders to gather and document software requirements, ensuring a clear understanding of tasks and assignments
• Identify system deficiencies and recommend solutions
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end user support.
• Collaboration with ServiceNow System Administration and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution
• Will work closely with Scrum Masters, business, and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members
• Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development
• Review and apply any additional UI/UX requirements from internal team and align into ServiceNow development
• Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations.
• Employ best practices for version control, continuous integration, and continuous delivery (CI/CD).
• 5+ years of experience as a developer and/or administrator
• Responsible for the development of the post MVP Application, including system configuration, development, unit testing, and technical documentation
• Additional responsibilities include code reviews, and providing technical direction for other development resources
• Experience includes previous development in JavaScript, HTML, or other similar languages
• Proficient in multiple programming languages such as Java, Python, C++, or similar, with a strong ability to write clean and maintainable code.
• Understanding of the software development life-cycle, from sprint initiation to deployment and maintenance.
• Experience applying software design principles and patterns to create scalable and efficient solutions.

• Must be a US Citizen with the ability to obtain a Secret clearance
• BS in Computer Science, Information Systems, Engineering, Business, or related discipline
• Must have (5+) Five plus years of Hands-on Integration experience in ServiceNow

• Experience in a ServiceNow platform in order to support Low-Code/No-Code Development.

• Good understanding of ServiceNow's architecture, data model, and core concepts.

• Good understanding of ACLs

• Fosters a customer-focused environment.
• Communicates effectively to a wide variety of audiences at all organizational levels.
• Eliminates obstacles, gets results, have a clear, positive, and direct impact on business performance.
• Good problem solver and out of the box thinker
• Experience performing ServiceNow analysis, architecture, and application development.
• Hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
• Proficient in JavaScript, HTML, CSS, XML
• ServiceNow System Administration certifications (a plus)
• ServiceNow Scripting (a plus)
• ITIL v3 Foundations certified (a plus)
• Advanced ITIL certifications (a plus)

Location: Rosslyn VA

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