Member Care Representative I

Member Care Representative I

Location: Hybrid or Remote

Hours: Full time 40 hours, rotating Saturdays

Pay: $20.00/hr +incentives

You're the voice of Lighthouse.
As a Member Care Representative I (Call Center Representative), you'll be the first point of contact for members reaching out by phone or electronic channels. You'll help resolve questions, guide members through their options, and make sure every interaction ends with clarity, care, and confidence. This is a great opportunity for someone who's ready to grow their service and sales skills in a fast-paced, supportive environment.

What You'll Do

• Assist members and potential members via phone or electronic channels
• Resolve member issues with a one-call resolution mindset
• Promote Lighthouse products and services that meet member needs
• Follow up with members using our CRM system
• Stay current on policies, procedures, and regulations
• Show up consistently - we count on you to be present and punctual

Leadership Competencies in Action Demonstrates Interpersonal Awareness & Skills

You'll build trust and rapport with members through clear, professional communication and a service-first mindset.

Embraces Change & Learning

You'll adapt to new tools and processes, stay informed on policies, and seek out opportunities to grow your skills.

Utilizes Critical & Creative Thinking

You'll think strategically to resolve issues, match members with the right solutions, and contribute to a one-call resolution environment.

Takes Personal Ownership

You'll take initiative, follow through on member requests, and promote products that support member goals - all while showing up and being accountable.

Work Style

This role is hybrid or remote, depending on business needs. Remote team members should expect occasional travel to headquarters or other locations for training or meetings.

__________________________________________________________________________

Retail Benefits That Work for You

We know life doesn't pause when you're at work - and your benefits shouldn't either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

• Student Loan & Tuition Assistance - Whether you're paying off debt or going back to school, we help lighten the load.
• Employee Loan Discounts - Get access to lower rates on personal loans, just for being part of the team.
• Weekly Paychecks - Because waiting two weeks shouldn't be the norm.
• 401(k) with Employer Match & Profit Sharing - We invest in your future with generous contributions and immediate vesting.

Time Off That Respects Your Life

• Lighthouse Leave Program - Paid time off for major life moments, from welcoming a child to caring for a loved one.
• Volunteer Time Off (VTO) - Give back to your community with paid time to serve.
• PTO + Paid Federal Holidays - Rest, recharge, and celebrate without worry.
• Balanced Schedule - All branches close by 5pm and on Sundays - no late nights or unpredictable shifts.

Health & Wellness

• Comprehensive Medical, Dental & Vision Plans - Coverage that starts quickly and fits your needs.
• HSA/FSA Options - Save pre-tax dollars for everyday health expenses.
• Discounted Pet Insurance - Because furry family members deserve care too.
• Employee Assistance Program (EAP) - Free, confidential support for life's challenges - available 24/7.

Culture & Connection

• Retail Sales Incentive Program - Earn more when you help members thrive.
• Engagement Groups - Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth - We invest in your development from day one.
• Annual Summit & Team Outings - Celebrate wins and connect with coworkers across the organization.