Tier 1 Data Center Technician - Back-End Day Shift (Active Secret Clearance)

Great Hill Solutions, LLCis part of the Seneca Nation Group (SNG) portfolio of companies. SNGis our federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.

We offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill Solutions is seeking a Tier 1 Data Center Technician in Beltsville, MD. The objective of this work is to support a data center and cloud services contract for our Dept of State customer.

Responsibilities include, but are not limited to:

The Tier 1 Enterprise Operations Technician is a vital member of the Hosted Infrastructure team, responsible for:

• SHIFT: 6:00AM - 6:30PM: Thursday, Friday, Saturday and every other Wednesday.
• Monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.
• Communicating with stakeholders to provide updates on system status and collaborate on issue resolution.
• Collaborating closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
• Performing server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
• Manually pinging, testing, and opening problem outages for the resolution of server-related issues.
• Escalating complex issues to Enterprise Level 2 Operations Engineers for further investigation.
• Applying knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
• Escorting and monitoring un-cleared workers on-site to maintain security protocols.
• Observing data center conditions and responding to situational issues, including setting up emergency cooling fans when necessary.
• Moving data center equipment within the data center; assisting with device and cable installation and removal.
• Active Secret Clearance

Basic Qualifications:

• A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
• Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
• Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
• Ability to perform quality work within deadlines with or without direct supervision.
• Strong attention to detail.
• Professional interaction with other employees, customers, and suppliers.
• Effective teamwork skills to collaborate with colleagues on all assignments.
• Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
• Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.
• Knowledge of VMware vSphere is a plus.