It Support Technician

TEKsystems
$17.00 - $23.00 / hr
life insurance, paid time off, sick time, 401(k), retirement plan
United States, New York, East Syracuse
Jun 03, 2025
Description Our customer is seeking a motivated and customer-focused Level 1/2 IT Support Technician to join its enterprise IT team at the Syracuse, NY manufacturing facility. This is a long-term contract opportunity that mirrors a full-time role, offering benefits, paid time off, and the potential for future conversion. Key Responsibilities: Provide Level 1 and Level 2 technical support for approximately 400 local users, including factory floor and office staff. Respond to and resolve hardware, software, and network issues, including Office 365, email, password resets, and general Windows Enterprise support. Manage and resolve tickets from a shared service queue, primarily via written requests and follow-up calls. Handle Service Desk calls routed from the central Help Desk in Greene, NY. Support desktop deployments, imaging, hardware replacements, and peripheral troubleshooting. Assist with basic network troubleshooting and escalate complex issues as needed. Follow documented procedures to configure and connect factory devices (e.g., wireless scanners) to the network. Use TeamViewer for remote support when necessary. Skills Troubleshooting, help desk support, service desk, Customer service, Technical support, Help desk, Hardware, Windows, Desktop, customer service skills, office 365, itsm, microsoft office, Windows 10 If you or anyone you might know would be interested in learning more, please apply ! Pay and Benefits The pay range for this position is $17.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in East Syracuse,NY. Application Deadline This position is anticipated to close on Jun 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.