Desktop Support (ONSITE)

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: Desktop Support (ONSITE)

Work Location: Santa Clara, CA

Job Summary and Responsibilities

• Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients mobile devices and peripherals
• Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
• Answering to customer inquiries and providing support at Tech Lounge.
• Solving computer issues and prioritizing customer inquiries.
• Installing new programs managing updates and providing technical support.
• Hands and feet support for network server and conferencing teams
• Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.
• Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
• Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred
• Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
• Experience with a ticketing system- ServiceNow
• Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
• Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
• Analyze troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
• Assist in developing and documenting improvements to current processes
• Provide technical support for events video conferencing and audio/visual setups.

Salary and Other Compensation

Applications will be accepted until June/9/2025.

The hourly rate for this position is between $18.17 to $28.60 per hour depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."