School Systems and Process Manager

Job Title: School Systems and Process Manager
Location: Charlottesville, VA (On-site minimum 3 days/week)

The School Systems and Process Manager works closely with functional leaders, institutional units, and subject matter experts in documenting school requirements, creating training materials, and conducting user acceptance testing across IT development, software integration, and configuration projects. Acting as a liaison between business and technology, this role requires creative problem solving, impeccable communication, and attention to detail. This individual also serves as the point-and-click administrator and configurator of key systems.

Salary Range 80-90k yearly

• Collaborate with functional leaders, institutional units, and subject matter experts to describe, log, track, and manage feature requests and enhancements

• Identify and resolve data and support issues across platform integrations

• Provide timely reporting and planning support to school staff and faculty

• Oversee attestations and monthly user reviews of platforms supporting Batten's mission, including:

  • Slate - Admissions application process management

  • Stellic - Student advising support

  • Salesforce - Multi-use data/process management across school units

  • Marketing Cloud - Email campaign automation and personalization

  • Graduway - Alumni and student services (directory, mentoring, job board)

  • iWave - Donor identification and qualification

  • Monday.com - Project and workflow tracking

  • Trumba - Internal event registration management

• Support the Batten Data Team with use and oversight of Power Platform and Fabric for data capture, storage, and analytics

• 3+ years of enterprise system management and/or developer experience

• Experience managing project and product life cycles and/or relevant certifications

• Understanding of data governance and management principles

• Strong communication and collaboration skills, with experience training users and driving system adoption

• Availability to work on-site in Charlottesville at least 3 days per week

• Experience in higher education environments

• Background in education systems or data management

• Familiarity with Microsoft Office 365 and/or Power Platform

• Understanding of Salesforce administration/development and Lightning Components

Please apply online through the University of Virginia Careers page:
https://jobs.virginia.edu/jobs/R0072997

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The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.