Pharmacy Services Director

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Pharmacy Services Director position, you'll lead the Pharmacy Services program within Direct Supply Procurement Services. You'll oversee the full book of business and serve as the primary point of contact for clients, ensuring the accurate and timely delivery of pharmaceutical solutions. In this role, you'll work cross-functionally with operations, clinical, strategy, and product teams to optimize pharmacy spend and deliver measurable value to customers.

Skills Needed:

• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.

• Leverages AI & Business Insight - Leads with an AI-First mindset infusing technology into customer solutions and workflows. Harnesses the power of AI and data to cut through noise and inform decisions. Blends business savvy, financial acumen, industry knowledge, and tech expertise to set priorities.

• Effectively Collaborates - Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy.

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

What You'll Do and Impact:

• Lead program development and oversee service execution for DSPS Pharmacy Services.

• Establish the workflow processes that fully utilizes the technology platform along with the managed care services to deliver quantifiable results.

• Serve as the primary contact for client inquiries, escalations, and reporting requests.

• Monitor spend performance and client success metrics to ensure services are delivered in alignment with expectations.

• Schedule and facilitate client meetings (monthly, quarterly, annually) to review performance, address concerns, and maintain satisfaction.

• Collaborate with clinical teams and data analysts to support formulary management, claims processing, and rebate administration.

• Partner with Product Development to enhance dashboards, user interfaces, and client-facing reports based on user feedback.

• Lead or contribute to special projects involving data modeling, performance analytics, and process improvement.

Experience:

• Bachelor's degree required

• 8+ years of experience in LTC Pharmacy including claims adjudication, formulary management, billing and PBM services

• Data analytics capabilities that are specific to cost containment and RCM within Healthcare space

• Clinical experience with therapeutic interchanges

• Product development abilities that applies unique and creative solutions

• Proficient in Microsoft Excel, data analysis platforms, and CRM/reporting tools

• Demonstrated success working cross-functionally in a client-facing role.

Additional Items of Interest:

• MBA preferred

• Preferred certifications