COMMUNICATIONS SPECIALIST

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Communications Specialist supports the development, management and evaluation of messages, visual and written content, and programs to deepen audience awareness and understanding of OCHIN's mission, vision, goals, and capabilities. This role requires proficiency in writing, visual storytelling, editing, content, brand and project management. Depending on the communications and marketing discipline, this role may also require specialized expertise in other core functions, such as marketing, media relations, brand design, or digital production and content coordination.

A systems thinker with a keen eye for detail, the Communications Specialist can mobilize quickly to shepherd original written or visual content from idea to production and enjoys creating opportunities for content integration and optimization in service of broader organizational goals and priorities. This role provides functional support to communications and marketing colleagues and actively seeks to collaborate with others across the organization to advance projects that support OCHIN's mission and embodies its values.

Essential Duties

• Storytelling and Content Creation/Curation: Draws on available data and insights to craft compelling messages, stories, scripts, and visual content that connect audiences to OCHIN's mission, value, and capabilities. Adept at authoring original written, creating visual and dynamic content-and curating existing brand assets for content marketing-spanning traditional, digital, and social media channels.
• Brand/Message Management: In partnership with others, ensures that all corporate communications and marketing materials align to and reinforce OCHIN's brand expression, voice, and strategic narrative.
• Metrics and Performance: Incorporates methods of measurement to optimize the reach and relevancy of corporate communications and marketing materials. Seeks to optimize communications and marketing effectiveness to drive heightened audience awareness, understanding, and engagement.
• Teaming and Collaboration: Adept at partnering across teams to socialize new ideas and strategies, collaborate to build buy-in, and strengthen outcomes and drive positive results.
• Member Communications: Writes, scripts, and edits original member/partner content such as: newsletters, blog posts, ads and marketing materials, videos, web pages, social media posts, PowerPoint presentations, member emails or other sales materials with an eye toward meeting member needs and building interest and engagement in OCHIN programs and services by emphasizing what makes OCHIN special and distinct. Contributes to strategic and operational communications planning, member engagement, and business development initiatives.
• Events and Program Marketing: Supports the development and coordination of materials, communications, and digital marketing campaigns to promote business development, deepen member relationships, foster brand loyalty, and drive engagement in key organizational programs, including OCHIN's presence at industry events.
• Editorial Planning and Content Coordination: Supports coordination of monthly member newsletters and content or media asset management as needed. Actively contributes to OCHIN's editorial calendar to ensure member communications are planned and purposeful and work in concert with other internal or external communications activities, as well as member-facing channels.
• Writing/Editing: Uses industry best-practices, including AP style and SEO, to craft high-quality content and translate it across diverse member and partner audiences to maximize reach and engagement. Helps maintain core presentations, visuals, and messaging collateral used by teams across the organization to support brand/narrative alignment.
• Analytics and Reporting: Tracks metrics for performance and engagement and provides weekly, monthly, and quarterly analytics reports to guide integrated content marketing strategy.
• Executive Communications and Events Support: Partners with others across the Communications and Marketing team to support executive communications, marketing, and event management as needed.
• Other duties as assigned.
• Visual Storytelling: Develops on-brand visual narratives and treatments to enrich the power of OCHIN's storytelling. Draws on inspiration from modern design practices and external creative sources to fortify OCHIN's brand expression
• Brand Systems Management: Works in concert with the Manager of Corporate Communications and Brand Strategy to ensure OCHIN's brand expression is consistent and meets exacting standards. Partners to evolve the brand expression based on business goals, when and as needed
• Web Properties: Helps with graphics, copy, visualization, and updates for the OCHIN website, any event websites, OCHIN SharePoint sites, and others, as needed.
• Content Design and Development: Supports corporate communications and marketing department team members in designing a range of digital, social, and traditional media deliverables that address internal and external stakeholder needs, amplifies what makes OCHIN special and distinct and foster audience engagement and loyalty.
• PowerPoint: Supports updating and maintaining standard content used by teams across the organization, including original content, data visualization, and key messaging aligned with OCHIN brand and strategy.
• Other duties as assigned.

• (For Specialist) Five years of experience in corporate and marketing communications, brand strategy and design
• (For Senior Specialist) Seven years of experience in corporate and marketing communications, brand strategy and design
• A creative and strategic tactician, with solid background in brand design, brand system management, project and program management, and writing/designing/editing for a variety of channels, audiences and voices
• Proven background managing multiple projects, schedules, and timelines. Ability to work both independently and collaboratively to drive progress and achieve desired results
• Ability to extract meaningful insights from data and translate findings into compelling stories, messages, and strategies
• Deep experience and expertise in Microsoft 365 and SharePoint tools (Canva, Adobe Creative Suite, or other design experience a plus)
• Background in content marketing, graphic design, customer communications or agency experience.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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