LHUO Manager of Risk Operations

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Universal Orlando Team Member ID/Pass and Guest Tickets
• Discounted dry-cleaning
• Leader short term incentive eligible

What We're Looking For:

A hands-on Manager of Risk Operations to lead the General Liability (GL) and/or Workers' Compensation (WC) claims function at Loews Hotels at Universal Orlando. This role is ideal for a proactive and strategic leader who thrives in a collaborative environment and has a strong command of complex claims management. In addition to overseeing a small team, you will be directly accountable for managing the most complex top-third of open claims within your coverage area. Your responsibilities include full life cycle claims oversight --from investigation through litigation and resolution --while continuously identifying opportunities to improve processes and reduce risk.

Who You Are:

• A hands-on leader who takes full ownership of both complex claims and team performance.
• Experienced in managing high-severity, high-complexity claims as part of your direct work product.
• Skilled in resolving claims efficiently and effectively across the entire life cycle.
• Influential, with a proven ability to partner with legal teams, internal stakeholders, and external counsel to drive favorable outcomes.
• Innovative, always seeking ways to enhance processes and reduce organizational exposure.
• A strong communicator and presenter, with the ability to confidently represent claims activity to senior leadership.
• A liaison between Corporate Risk Management, insurers, brokers, and attorneys to drive resolution of litigated cases.
• A collaborator, ensuring management is kept informed of ongoing legal challenges through regular updates and reporting.
• Veterans and military spouses encouraged to apply.

What You'll Do:

• Manage the end-to-end claims function for GL and/or WC, including direct oversight of the most complex top-tier claims.
• Actively handle a portfolio comprising the top 1/3 of open claims in your coverage area, ensuring quality outcomes and documentation.
• Lead and develop a small team of claims administrators, driving high performance and operational consistency.
• File claims and manage documentation in coordination with internal stakeholders, insurance carriers, and legal counsel.
• Receive and assess claim notices, incident reports, and supporting documentation.
• Collaborate with legal teams and external counsel to execute defense strategies.
• Conduct post-incident investigations, determine root causes, and lead risk mitigation initiatives.
• Analyze trends in claims data to recommend process improvements and reduce exposure.
• Ensure comprehensive documentation of all claims activity, including reports, settlements, and legal actions.
• Serve as the internal point of escalation for complex claims and legal matters.
• Other duties as assigned

Your Experience Includes:

• A solid foundation in complex claims management and leadership, with hands-on experience that reflects both strategic oversight and tactical execution.
• At least 3 years of claims management experience, including 1+ year in a supervisory or leadership role.
• A proven ability to directly manage high-severity claims-handling investigations, setting reserves, negotiating settlements, and guiding litigation.
• Leading a team while maintaining ownership of the most complex open claims in your coverage area.
• Working with legal counsel, insurers, and internal partners to execute defense strategies and resolve claims efficiently.
• Direct involvement in legal discovery processes, preparing stakeholders for depositions and coordinating documentation.
• Strong investigative skills with a track record of identifying root causes and implementing meaningful risk mitigation strategies.
• Analytical expertise to identify trends, evaluate performance, and recommend data-driven improvements.
• Strong proficiency in Microsoft Office, with the ability to analyze data, create complex reports, and utilize advanced functions in Excel.
• A bachelor's degree in a related field is preferred.

Who You'll Supervise:

• Risk Claims Administrator(s)