Key Account Specialist - CST/MST/PST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Key Account Specialist (Remote) - CST/MST/PST

Utilize your GPO pharmaceutical sales experience for a unique remote engagement virtual sales role. This is a salaried position offering comprehensive benefit package including medical, dental, vision, 401K, long term/short term disability, wellness benefits, generous PTO, paid holidays and more. If you have a track record of success, enjoy selling in a remote virtual environment, we would like to hear from you. All time zones will be considered. This person will cover all US time zones nationally. ideally Central or Eastern time preferred. Mountain or Pacific time zones will be considered. Oncology experience is preferred.

Role Summary:

The Key Account Specialist (KAS) is responsible for engaging access decision makers and clinical support staff within a Group Purchasing Organization (Targets) in telephone conversations to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives. The KAS achieves this by developing and maintaining relationships with Targets and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The KAS utilizes approved tools for product and program promotion and maintains a competent level of product, program, and customer activity knowledge.

Essential Duties:

• Manage daily call responsibilities according to defined expectations, with the purpose of achieving KPIs
• On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned Targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.
• Profile and manage list of contacts within each Target account and provide value-added benefits to grow product volume.
• Maintain call productivity and metrics that are required by program.
• Conduct outbound calls to Targets to appropriately qualify or disqualify Targets for performance-based contracts.
• Verify and complete required data entry in CRM system, such as details of the target's responses and any follow-through actions
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging.
• Maintain thorough knowledge of Client product(s) and program(s).
• Listen and respond appropriately to customer needs and questions.
• Effectively collaborate with client's matrix team members to develop target account's understanding and utilization of product(s)
• Create and maintain a positive impression with client and client's customers.
• Fully comply with all laws, regulations, and Amplity Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
• Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.
• Work collaboratively to achieve sales goals
• Drive overall efforts and account penetration
• Other duties as needed

Education and Experience:

• Bachelor's degree required from an accredited university or college required
• A minimum of 1+ years of pharmaceutical sales experience required 3+ years or more preferred
• 1+ years of Buy and bill experience in pharma or med device preferred
• Account contracting experience (preferred)
• Oncology or rare disease experience (preferred)
• Experienced utilizing digital meeting platforms including Zoom, Teams, and others
• Adept at using Microsoft Office Suite

Knowledge, Skills, and Abilities:

• Ability to understand and explain complex scientific information via telephone and meeting platforms.
• Able to adapt to client's strategic priorities and initiatives.
• Ability to speak up and advocate for the customer.
• Has a sense of urgency
• Compliance mindset
• Solid presentation skills
• Excellent verbal, written and interpersonal communication skills.
• Experience and ability to use PowerPoint, Word, Excel, and Salesforce.
• Clear, articulate and grammatically sound speech and professional phone manner.
• Strong focus on providing customers with superior support and service.
• Ability to learn, understand, and communicate complex information over the telephone.
• Strong rapport building skills and active listening skills.
• Excellent selling, closing, persuasion and presentation skills.
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
• Good organizational and planning skills, strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Must be able to successfully complete client training and meet training expectations to proceed to servicing client's customers within the parameters of the program

Key Performance Competencies:

• Drive for results
• Customer focused
• Adaptable
• Collaborative
• Sales competitiveness
• Interpersonal savvy
• Effective communicator
• Business acumen
• Clinical aptitude

Credentialing Requirements:

As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers. It is the Company's expectation that you comply with the requirements outlined by the facilities on your call plans.

Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.