Jira Production Support Lead 5777884

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Develop and Maintain Atlassian services and workflows within the scope of our Support agreement.
• Write and maintain custom scripts using Adaptavist ScriptRunner and Groovy to automate workflows and processes within Jira.
• Collaboration and Support: Work closely with Onsite team to understand current problems/gaps in support and help identify opportunities for iteration and improvement.
• Documentation: Create and maintain comprehensive documentation for systems being supported, including retroactively documenting legacy processes that are still in use.
• Conduct standups with the offshore support team as needed to help prioritize tasks, and participate in Onsite standups as necessary when incidents happen, to help with triaging.
• Collaborate in real-time with the Onsite team for P0/P1 issues that impact multiple users to help resolve the issue smoothly and effectively.
• Provide weekly metrics on support backlog.
• Ensure the quality of deliverables, implement best practices, and foster a culture of continuous improvement for support processes and workflows.
• Identifying process gaps, defining/modifying processes to solve a problem in operations.
• Experience building custom integrations between Atlassian tools and other SaaS services and on-prem systems as needed, following best practices.
• Proven success leading and implementing projects related to the Atlassian Ecosystem.
• Problem-Solving Skills: Excellent analytical and troubleshooting ability.
• Communication: Strong verbal and written communication skills.
• Collaboration: Ability to work effectively and positively within a fast-paced environment.

Basic Qualifications:

• Minimum 8 years in application management including 5 years experience managing SaaS applications specifically Jira and Confluence products.

• In depth knowledge of the Atlassian Cloud platform, including Jira Software, Jira Service Management, Confluence, with experience customizing Jira projects, issue types, screen schemes, etc.

• Proficiency in Atlassian tools administration and workflow development.

• Expertise with Adaptavist ScriptRunner for Jira.

• Expertise in writing scripts using Groovy or Java, and building apps in Atlassian Forge.

• Strong knowledge of Agile Scrum or Kanban methodologies.

• High School Diploma or GED

Preferred Qualifications:

• Familiarity with Python or Go

• Strong analytical and quantitative skills with keen attention to detail

• Bachelor's or Associate's

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York/New Jersey or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $76.53 to $86.53

Colorado $76.53 to $86.53

District of Columbia $76.53 to $86.53

Illinois $76.53 to $86.53

Minnesota $76.53 to $86.53

Maryland $76.53 to $86.53

New York/New Jersey $76.53 to $86.53

Washington $76.53 to $86.53

Requesting an Accommodation

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