Behavioral Health Intake Coordinator 2

Inova Peterson Life With Cancer is looking for a dedicated Behavioral Health Intake Coordinator 2 to join our Behavioral Health team. This role will be Full-Time, Monday-Friday, 8:30am-5pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave

Job Responsibilities:

The Behavioral Health Intake Coordinator 2 maintains operations of admissions to the Behavioral Health and Substance Abuse Services and support for callers of the center. Assists with training new staff on call center operations, the intake process and customer service excellence.

• Organizes referrals, provides outreach, and coordinates admissions to different levels of care via telephone.
• Provides telephone support to patients, families and community members who call the behavioral health call center.
• Conducts initial screenings and assessments to assess patient needs.
• Coordinates admission appointments.
• Assists with training new staff on call center operations and participates in quality improvement and quality assurance initiatives.
• Supports managing and triaging crisis calls.
• Performs other duties as assigned.

Minimum Qualifications:

• Work Schedule: Full-Time, Monday-Friday, 8:30am-5pm
• Education: Associate's degree or HS Diploma/GED and equivalent education and experience
• Experience: 1 year experience in addiction treatment or delivery of behavior health services. Experience which can include a practicum/internship in human services field.

Preferred Qualifications:

• Bachelor's degree in a behavioral health-related field (e.g., Psychology, Social Work, Counseling, Human Services, or similar discipline)
• Experience in behavioral health crisis assessment