Operational Support Specialist

TEKsystems
$16.00 - $17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arkansas, Fort Smith
Jun 05, 2025
Description The Operational Support Services Specialist position, under the direction of the Manager of Support Services, serves as a member of a team of correspondence colleagues responsible for triaging, sorting and distributing incoming/outgoing patient and insurance correspondence from all sources. Responsibilities include receiving documents via mail, email, fax, and bank lockbox transactions; scanning documents, separating and indexing electronic images for multiple healthcare facilities, and loading those images into multiple document imaging, workflow, and/or patient accounting systems. -Demonstrates an understanding of patient billing, collection, denial and financial assistance processes within the revenue cycle and triages and discerns the distribution of documents to departments to perform assigned duties. (10%) -Collects, organizes and scans patient and insurance correspondence, and other relevant documentation into document imaging systems, or similar applications. (50%) -Ensure mailroom and document imaging activities are performed promptly and in an accurate manner to assist in timely resolution of accounts and reduction in potential financial losses. (15%) -Sorts and date-stamps all incoming correspondence (fax, email, postal mail including checks), distributing correspondence to appropriate resources in a timely, accurate manner. Secures documents for electronic storage as required by HIPAA and CHS corporate policies. (15%) -Other duties as needed and assigned by the manager may include serving as a resource to train new hires, cross training in all functions of the Department, or other departments to serve as a resource as expected to assist in the smooth delivery of services. (10%) Pay and Benefits The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Smith,AR. Application Deadline This position is anticipated to close on Jun 11, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.