Computer Support Associate I - Infrastructure

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Moline
Jun 05, 2025
Description Computer Support Associate Provides basic day-to-day operational support for a computing environment computer center unit computing a community of users et c. following established procedures in order to contribute to the smooth running of that environment. Support activities require some technical experience while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues.? Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes.? Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates ? exterior ship orders --inventory maintenance or other service records--handling standard facilities administration requests? Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.? Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers.? Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets. * This is a 1st Shift onsite with flex start 7/8am- 5/6pm * Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time) Job Description: Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties Job Duties: * Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. * Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. * Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests * Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. * Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. * Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Job Requirements: * Knowledge of computing and networking concepts and fundamentals- -Experience with AV/Conference Room support is required * Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. * Knowledge with agile methodology * Knowledge of computer security policies and a general overall knowledge of computer security concepts. * 1 year or more IT experience preferred, but recent college graduates will be considered- Experience Level Intermediate Level Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Moline,IL. Application Deadline This position is anticipated to close on Jun 18, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.