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Commercial Services Specialist II (Manheim)

Cox
parental leave, paid time off, paid holidays
United States, Texas, Houston
Jul 02, 2025
Client service is the cornerstone of our business. This role is centered around client interactions and involves substantial data entry and administrative tasks. The ideal candidate must possess strong typing skills and excellent written communication abilities. Additionally, the role requires effective problem-solving skills and the ability to learn quickly in a fast-paced environment. Provide comprehensive support to numerous commercial account holders. Proactively identifying enhancement opportunities. Running and analyzing reports for trends and compliance. This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post sale), reporting, invoicing, etc. Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client. Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery. Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements. Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues. Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc. Ensure file jackets for client audits include proper documentation and invoicing. Serve as a liaison between clients and all auction departments. Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections. Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. Ability to work in a fast-paced environment, receptive to change and able to multitask. Commitment to providing excellent customer service required. Handling redemption appointments daily (Excluding Sale Day) at auction location. Qualifications: High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field Valid Driver's License and safe driving record required. Good communication and organizational skills required with strong attention to details. Basic computer software skills required. Commitment to providing excellent customer service required. Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time. Physical Requirements: Ability to perform repetitive data entry tasks, manual dexterity. Vision abilities required include close, distance and depth perception. USD 19.57 - 29.38 per hour Compensation: Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.