Postal Specialist

The Postal Specialist performs a wide range of mail-related functions, including the accurate scanning, processing, and distributing of all incoming, outgoing, and inter-campus mail and packages for the College's faculty, staff, and students. The Postal Specialist supports postage sales and shipping services, ensures compliance with USPS and internal policies, provides front-line customer service, and assists with passport application processing through the College's Passport Acceptance Center. The role supports a large urban campus and requires strong teamwork, attention to detail, and a thorough understanding of all mail service and passport processes and procedures.

High School diploma with two or more years of experience in logistics, mail or postal services. A bachelor's degree is preferred and can be substituted for experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Employee must be trustworthy and reliable. Preference given to applicants with knowledge of inbound tracking software and intelligent locker solutions. Attention to detail is a must. Good communication, interpersonal, and teamwork skills required. Experience in delivering excellent customer service is a plus. Good analytical skills and ability to prioritize multiple tasks. Excellent time management skills to ensure efficiency in service delivery at all times.

Working knowledge of PC computers and handheld mobile devices. Must be able to provide support with intelligent locker repairs and troubleshooting as needed. This is a physical, fast-paced position in which the Candidate must have the ability to lift, carry or move packages typically weighing between 20 - 35 lbs., and able to lift up to 70 pounds with assistance. Candidates must be able to pass background check for consideration of employment and must be able to become a passport agent and maintain annual certification. Occasional weekend work may occur during peak times.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Receives and verifies all inbound mail and parcels from USPS, FedEx, UPS, Amazon, and other commercial carriers. Uses handheld devices and tracking systems to document receipt of accountable and barcoded items. Sorts items by destination and performs limited courier duties to deliver mail and packages across campus, as well as ensuring timely distribution to departments, students, and locker banks. Redirects misdelivered items and provides forwarding or return services as needed.

Processes incoming mail and packages in the College's tracking systems. Performs accurate data entry to ensure accurate label matching, assigns packages to designated shelves or locker banks, and scans items to trigger electronic pickup notifications. Maintains chain-of-custody by ensuring precise placement and timely updates for all shelfed and locker-stored parcels. Manages expired locker reservations and optimizes storage by reassigning items as needed. Performs end-of-day reconciliation of handheld scanning devices and monitors package status in tracking systems. Generates daily reports for package status and locker bank usage. Troubleshoots and reports issues with intelligent lockers or inbound tracking systems. Supports all mail services operations to ensure efficient daily workflow.

Delivers excellent customer service to all campus clients. Provides in-person support at the retail counter, including staffing the retail service counter and parcel pick-up window. Guides customers on shipping options, transit times, and associated costs. Sells USPS stamps and postage, processes prepaid envelopes and operates the point-of-sale ( POS) system using Clover devices. Maintains and balances cash drawers daily. Monitors and provides timely responses to customer inquiries in the customer management system "Let's Talk". Supports passport processing by guiding applicants, handling documentation, and ensuring compliance with Department of State procedures. Stays up to date with training and knowledge as a Passport Acceptance Agent, including performing services associated with new passports and passport renewals for the College's Postal Service Passport Acceptance Center.