Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. We are developing an end-to-end platform for our Life Sciences customers that provides timely access to complete and comprehensive identified clinical data to supplement traditional sources of de-identified real world data (e.g., claims). As the Retrieval Solutions Delivery Manager, you will be responsible for the successful execution of projects and ensuring that our life sciences customers are realizing value. Through your deep understanding of our customers and products, you will meaningfully contribute to updates that need to occur to ensure that we are continually delighting our clients. What You Will Do:
- Own execution of record retrieval projects for LS customers, ensuring smooth delivery and customer satisfaction. Drive project scoping to ensure customers and projects are set up for success
- Collaborate with cross-functional stakeholders to meet customer needs and service level requirements. Jump in to drive tasks to completion
- Act as the primary point of contact for customers on project execution. Lead regular check-ins with customer throughout project life cycle, troubleshoot and resolve project issues, and generate project and customer-level metrics and reports
- Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
- Contribute to internal operational improvement initiatives to improve efficiency and customer value, iterating as our product and customers evolve
- Work with Product to suggest feature enhancements needed to increase team efficiency and value to customers, providing the voice of the customer for the teams
You will bring to the table:
- 3+ years of experience working in a customer-facing role
- Driven, entrepreneurial, highly motivated and persistent; thrives in a fast-paced, dynamic environment and is not intimidated by continuous iteration and change
- High customer empathy with the ability to work in highly regulated environments
- Ability to work through ambiguous situations to drive clarity and get projects to completion
- Strong organization and project management skills, with high attention to detail
- Strong interpersonal and communication skills (written and oral)
Bonus points if:
- Experience with EMRs, APIs, healthcare data connectivity, or the ability to ramp up very quickly
- Experience working with Life Sciences, Healthcare Analytics or Healthcare data companies
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We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:
$100,000
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$125,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us atpeopleteam@datavant.com. We will review your request for reasonable accommodation on a case-by-case basis.
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Datavant
Jun 05, 2025