Customer Care Specialist I Salary: $3,617 - $4,397 / Monthly
Customer Care Specialist II Salary: $4,201 - $5,106 / Monthly
The department will accept up to the first 300 qualified applications.
Have you ever wanted to be the go-to expert who helps customers navigate important services with ease?
As a Customer Care Specialist I/II Flex with the City of Corona, you'll assist residents and businesses with utility billing, payment processing, and account management, ensuring smooth interactions and resolutions. Your role will involve handling inquiries, resolving billing disputes, and managing online customer portals, all while fostering positive relationships with the community. With an emphasis on problem-solving and communication, you'll help maintain the city's commitment to excellence in utility services. If you're looking for a rewarding career where you can make a real impact, this opportunity is perfect for you!
EDUCATION & EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Customer Care Specialist I/II: Equivalent to completion of the twelfth (12th) grade.
- Customer Care Specialist I: One (1) year of customer service experience.
- Customer Care Specialist II: Two (2) years of customer service experience.
To view the entire job description, please click here.
This position is FLSA Non-Exempt, eligible for overtime compensation.
THE DEPARTMENT
The Utilities Department is dedicated to providing high-quality water, reclaimed water, sewer, and electric services to the community. With a strong commitment to public health and environmental sustainability, the department ensures reliable infrastructure and innovative solutions for water efficiency. Residents benefit from customer-focused programs, including rebate initiatives and conservation efforts designed to enhance resource management. Whether it's maintaining water quality or powering homes, the department plays a vital role in supporting the city's growth and well-being.
APPLICATION PROCESS
Applications will be accepted until Sunday, June 22, 2025, at 11:59 PM, or until 300 applications have been received, whichever comes first. Applicants are encouraged to apply early as the recruitment may close at any time without notice. The selection process will consist of a review and evaluation of all applicants' qualifications. Those applicants deemed to possess the most desirable qualifications will be invited to the next step, which will be an assessment. The following step will be an oral interview. The top scoring candidates from the assessment and oral interview will be placed on an eligibility list from which the department may hire. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City. The successful candidate will be required to undergo a reference / background check including livescan, pass a pre-employment medical examination (which will include a drug/alcohol screening) and will require a credit check.
COMMUNITY
A City whose heritage spans more than 125 years, the City of Corona, located in Riverside County, California, encompasses approximately 40 square miles and has a vibrant, culturally diverse population of approximately 170,000 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy winter activities such as snowboarding and skiing and summer activities including surfing, boating, or simply relaxing on world class beaches. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong.
THE ORGANIZATION
The City of Corona is a General Law city operating under a Council-Manager form of government. Policy making and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year. The City is organized into the following departments/organizational units: Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers. The City's total operating budget for Fiscal Year 2025 is $399.1 million with a General Fund operating budget of $209.6 million. Corona enjoys a workforce of 922 dedicated employees who provide high quality services to its residents and visitors each day.
City of Corona, CA
$43,406.00 - $52,760.00 Annually
medical insurance, dental insurance, life insurance, vision insurance, flexible benefit account, vacation time, paid holidays, sick time, tuition reimbursement, retirement plan
Jun 05, 2025